Diana Boc

• Conducted health assessments to monitor employee wellness and identify potential health risks.
• Participated in training sessions to enhance knowledge of current health trends and protocols.
• Supported employees in maintaining compliance with OSHA regulations through regular trainings and educational materials.
• Provided education on occupational health practices and preventive measures to employees
• Utilized electronic medical record systems for accurate documentation and data tracking.
• Conduct yearly Respiratory FIT testing for OSHA compliance
• Urine/Oral Drug Testing performed
• Bloodborne Exposures related to needlesticks or injuries requiring Exposure protocol

• Supervised daily operations to ensure efficient clinic workflow and optimal patient care.
• Developed and implemented staff training programs to enhance service delivery and compliance.
• Streamlined appointment scheduling processes, improving patient access and reducing wait times.
• Managed budgeting and resource allocation to support departmental goals and operational efficiency.
• Collaborated with interdisciplinary teams to coordinate patient care strategies and improve outcomes.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Supervised team of 30+ office personnel.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Created and implemented organizational policies and procedures.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
• Improved operational workflows, which allowed for increase in number of daily patient appointments.
• Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
• Instrumental in the developmental and functioning of the New Tinley Park Urgent care.
• Analyzed performance metrics to identify areas for improvement and inform strategic planning initiatives for Staff Performance goals, Stand-Outs, and Pulse Survey Engagement

• Administered medications and treatments according to established protocols and patient care plans.
• Collaborated with multidisciplinary teams to develop and implement individualized patient care strategies.
• Conducted thorough assessments to identify patient needs and ensure appropriate interventions were executed.
• Educated patients and families on health management, promoting adherence to treatment regimens and wellness practices.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.

Burn Surgical take downs and skin graft care.

Managed and triaged care for patients in Burn and Trauma clinics while working directly with physicians for patient therapy/ care plans.

• Developed and maintained effective communication channels between healthcare providers and patients.
• Implemented quality improvement initiatives to enhance service delivery and patient satisfaction.
• Mentored junior staff on best practices in clinical coordination and patient engagement strategies.
• Trained new team members on electronic health record systems for improved data accuracy.
• Led quality improvement initiatives that streamlined operational processes within the clinical setting.
• Administered medications and monitored patient responses to ensure optimal care and safety.
• Educated patients and families on health management and post-discharge instructions.
• Evaluated nursing staff performance, providing constructive feedback for continuous improvement.
• Streamlined documentation processes to enhance efficiency and accuracy in patient records management.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Educated family members and caregivers on patient care instructions.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.

• Provided critical care to patients in high-stress emergency situations, ensuring timely interventions.
• Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
• Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
• Administered medications and treatments according to established protocols, maintaining high standards of safety.
• Monitored patient vitals and progress, swiftly responding to changes in condition or emergencies.
• Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
• Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
• Conducted thorough assessments and documentation in electronic health records, ensuring accuracy and compliance.
• Led quality improvement initiatives focused on enhancing patient outcomes and operational efficiency within the ER.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
• Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.

• Administered complex medication regimens and monitored patient responses in high-acuity settings.
• Collaborated with multidisciplinary teams to optimize patient care plans for critically ill individuals.
• Implemented evidence-based protocols to enhance patient safety and improve clinical outcomes.
• Mentored junior nursing staff on best practices for critical care management and emergency response.
• Led quality improvement initiatives that streamlined workflows and enhanced the efficiency of ICU operations.
• Developed educational materials for families to explain treatment processes and promote understanding of critical care.
• Reduced patient complications by promptly identifying signs of infection and collaborating with the interdisciplinary team for appropriate interventions.
• Contributed to interdisciplinary research projects aimed at improving patient outcomes in the Burn ICU setting through evidence-based practice improvements.
• Educated patients on wound care management and post-discharge instructions to ensure smooth transitions from acute care settings to home or rehabilitation facilities.
• Enhanced patient recovery by implementing evidence-based burn care practices and closely monitoring progress.
• Promoted a safe environment by adhering to infection control protocols, performing regular equipment checks, and maintaining proper supplies in the unit.
• Supported novice nurses through preceptorship programs, sharing expertise in burn care nursing practices and fostering a positive learning environment.
• Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of treatment plans and progress updates throughout the duration of care.
• Collaborated with surgical teams during skin grafting procedures to provide seamless perioperative support for patients requiring reconstructive surgeries after burn injuries.
• Ensured continuity of care by effectively communicating with other healthcare professionals, maintaining detailed documentation, and participating in interdisciplinary rounds.
• Maintained regulatory compliance within the Burn ICU setting through adherence to state licensing guidelines and national accreditation standards for specialized units.
• Increased patient satisfaction by providing compassionate care, addressing concerns, and involving families in the decision-making process.