Diana Bone
Orangeburg,SC
Summary
Dynamic team leader with a proven track record at Walmart, excelling in coaching and mentoring to enhance employee performance. Skilled in safety processes and relationship building, I developed effective improvement plans that significantly boosted team productivity and morale. Committed to fostering a collaborative environment that drives operational excellence.
Overview
7
7
years of professional experience
Work History
Team Leader
Walmart
11.2023 - 07.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
General Manager
Domino's Pizza
12.2017 - 02.2020
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
06.1988
Skills
- Coaching
- Mentoring
- Complaint resolution
- Safety
- Attention to detail
- Leading team meetings
- Staff training
- Overseeing daily activities
- Employee training
- Teamwork and collaboration
- Team supervision
- Work planning
- Giving constructive feedback
- Workflow management
- Employee evaluation
- Relationship building
- Coaching and mentoring
- Client communication
- Leadership
- Evaluating employee work
- Team motivation
- Shift scheduling
- Cash handling
- Documentation and reporting
- Safety processes and procedures
- Daily workflow improvement
- Staff education and training
- Team assessment
- Risk management
- Loss prevention
- Performance evaluations
- Onboarding and orientation
- Task delegation
- Verbal and written communication
Timeline
Team Leader - Walmart
11.2023 - 07.2024
General Manager - Domino's Pizza
12.2017 - 02.2020
East Rockaway High - High School Diploma,