Diana Bonecutter
Bidwell,OH
Summary
Health care management professional with robust background in overseeing operations within medical facilities. Skilled in optimizing patient care services, managing budgets, and ensuring compliance with health regulations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective leadership, strategic planning, and fostering supportive environment for both staff and patients.
Overview
36
36
years of professional experience
Work History
Registered Nurse, Health Center Manager
Premise Health
Buffalo, WV
02.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction.
- Increased community outreach with targeted events and educational programs, promoting health awareness and preventative care.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Facilitated collaborative partnerships with external organizations such as schools, businesses, religious institutions to promote wellness initiatives throughout the community we serve.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Led successful patient outreach campaigns to increase awareness of available services and improve overall health outcomes within the community.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Developed strong relationships with local healthcare providers, fostering collaboration and referrals for specialized services.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Clinical Application Educator
Holzer Health System Hospital
Gallipolis, OH
05.2005 - 07.2012
- Assisted in implementing new systems/software integrations while minimizing disruptions to daily operations within medical facilities.
- Enhanced patient care by providing comprehensive clinical application support and training to healthcare professionals.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Evaluated and optimized clinical software, applying established and end-user feedback.
- Developed and updated health information systems and interfaces.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
- Managed classroom behavior by implementing consistent policies and procedures, creating a positive learning environment for all students.
Registered Nurse
Holzer Health System Hospital
Gallipolis, OH
08.1989 - 2005
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
High School Diploma -
Gallia Academy High School
Gallipolis06.1981
Associate of Science -
Hocking College
Nelsonville, OH05.1989
Certified Legal Nurse Consultant -
Vickie Milazzo Institute
Houston, TXSkills
- Customer service
- Teamwork and collaboration
- Positive attitude
- Adaptability and flexibility
- Problem-solving
- Managing operations and efficiency
- Professional and courteous
- Process improvement
- Decision-making
- Staff management
Timeline
Registered Nurse, Health Center Manager
Premise Health
02.2013 - Current
Clinical Application Educator
Holzer Health System Hospital
05.2005 - 07.2012
Registered Nurse
Holzer Health System Hospital
08.1989 - 2005
High School Diploma -
Gallia Academy High School
Associate of Science -
Hocking College
Certified Legal Nurse Consultant -
Vickie Milazzo Institute