Diana Bonilla
Dallas,TX
Summary
Dependable Team Leader offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
5
5
years of professional experience
Work History
Front End Lead Supervisor
The Home Depot Inc
Dallas , TX
09.2022 - 05.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Counted and balanced cashier drawers.
- Generated reports detailing the amount collected each day as well as overall performance against targets set by management.
Front End Cashier
The Home Depot Inc
Dallas, TX
01.2019 - 09.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Informed customers of in-store promotions or pricing specials.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Some College (No Degree) - Medical Assisting
Concorde Career College
Dallas, TXSkills
- Content Management Systems
- Excellent Customer Service
- Innovation and Creativity
- Fluent in [Spanish] and [English]
- Problem-solving skills
- Mentoring and Coaching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front End Lead Supervisor
The Home Depot Inc
09.2022 - 05.2024
Front End Cashier
The Home Depot Inc
01.2019 - 09.2022
Some College (No Degree) - Medical Assisting
Concorde Career College