DIANA BORG
Boca Raton,USA
Summary
Dynamic Senior Manager with a proven track record at GardaWorld Cash Services, excelling in project leadership and strategic oversight. Expertise in client relationship management has led to enhanced operational procedures and increased project revenue. Recognized for delivering impactful results in high-stakes environments, while fostering team collaboration and driving performance excellence. Aiming to leverage these skills to further elevate organizational success.
Overview
31
31
years of professional experience
Work History
Senior Manager, Project Implementation Team
GardaWorld Cash Services
Boca Raton, FL
01.2017 - Current
- Direct Project Management Team to manage onboarding of clients using cash logistics services.
- Drive team direction, and ensure projects are completed on time and in scope to support contract billing.
- Collaborate with sales and clients to gather requirements and provide cash services solutions.
- Execute effective capacity planning to ensure timely project assignments.
- Report and maintain project metrics, identify risks, and track project revenue for the executive team.
- Engage with teams to address client concerns and enhance operational procedures.
Senior Client Account Manager
Levatas Digital Agency
Palm Beach Gardens, FL
01.2016 - 01.2017
- Managed the overall health of client relationships, identified new sales opportunities, developed a solution vision, and communicated it to the development team to maintain the voice of the customer and meet on-time, on-budget technology projects.
- Engaged in client workshops to define strategy, outline project plans to create feature prioritization, and develop product roadmaps.
- Spearheaded improvements to Insight Dashboard Reporting system, delivering enhanced usability and design for prominent security client.
- Developed and reviewed monthly budget reports.
Client Account Manager and Product Owner
3Cinteractive
Boca Raton, FL
01.2011 - 01.2016
- Managed the company’s top client, generating $15 million in company revenue annually.
- Managed development, communication, and deployment of key strategies.
- Increased sales by recognizing client needs and tailoring solutions with mobile technology.
- Conducted implementation analysis, defining new work streams to integrate text-based engagement.
- Initiated a program change recommendation resulting in a 15% annual boost in revenue.
- Managed a cross-functional team, provided daily support to the client, prioritized and escalated support issues, and managed development project deliverables.
- Implemented credit card solution resulting in onboarding of 200,000 consumers.
- Coordinated gathering cross-functional requirements, managing beta tests, and conducting training sessions.
Sales and Marketing Manager
Command Security Corporation
Delray Beach, FL
01.2010 - 01.2011
- Generated sales revenue of security services and technology to commercial and residential markets.
Product Marketing Manager
Tyco Safety Products
Boca Raton, FL
01.2004 - 01.2009
- Directed marketing initiatives for product lines generating $600 million annually.
- Executed market research, risk analysis, and voice of customer activities.
- Analyzed global revenue trends.
- Developed corporate strategy targeting the $2T US Food Retail Market.
- Conducted $1M Label Program analysis encompassing voice of customer, risk assessment, competitive offerings, forecasting, pricing through distribution channels and VAR contract review.
- Designed launch strategy and crafted sales materials for promotional efforts.
- Established Tyco as a member of IBM’s Retail User Group, showcased the Retail Business Analytics solution, and awarded a presentation at the annual conference.
- Microsoft Relationship Manager, coordinated solution review, proposed integration plan for item-level, and data analytic solutions.
- Member of the RFID Taskforce, defined the solution strategy, leading to the purchase of an RFID software company.
RFID Business Development Manager
Tyco Safety Products
Boca Raton, FL
01.2004 - 01.2006
- Tasked with spearheading new business ventures within the organization through RFID technology development.
- Maximized revenue potential by expanding product reach into new vertical markets.
- Coordinated with sales teams to design comprehensive go-to-market strategies for key partners.
- Incorporated the developer kit into the ISV program, facilitating new opportunities.
- Designed and managed the Developer Program to simplify connection to the RFID solution, provided joint development opportunities, and leveraged the vertical expertise of partners.
Director, Business Development
Symbol Technologies, Inc. (Motorola)
Holtsville, NY
01.1994 - 01.2004
- Managed team efforts to increase business opportunities for mobile devices, wireless technology, and scanners.
- Identified new market opportunities, and created necessary business and marketing plans.
- Established distribution channels and defined go-to-market strategies, including product mix, discount structures, messaging, and market penetration.
Director, Web Business Development Software Marketing
Symbol Technologies, Inc.
01.1998 - 01.2001
- Directed team in designing and executing developer websites for Symbol's third-party software, creating an additional revenue source.
- Identified companies, negotiated contracts, and approved software partners to facilitate reseller relationships.
Senior Product Manager, Software Marketing
Symbol Technologies, Inc.
01.1996 - 01.1998
- Managed and released third-party software products to direct and indirect sales channels.
Project Manager– Toys R Us
Symbol Technologies Inc.
01.1994 - 01.1996
- Oversaw and evaluated the completion of mobile and wireless initiatives for a major retailer.
Education
MBA - Management Information Systems
Manhattan College
NYBS - Business Administration
Manhattan College
NYSkills
- Effective Team Leadership
- Business Growth Initiatives
- Client Relationship Management
- Project Management
- Strategic Product Oversight
- Targeted Market Development
Websites
Awards
- Player of the Month
- Presidents Club
- Best Systems Analyst & Support
- Systems Engineer of the Year Outstanding Performance Award
Affiliations
- Fourth Degree Black Belt in Traditional Martial Arts
- Third Degree Black Belt in Traditional Kobudo Martial Arts
- USA Certified AAU Team Coach
Timeline
Senior Manager, Project Implementation Team
GardaWorld Cash Services
01.2017 - Current
Senior Client Account Manager
Levatas Digital Agency
01.2016 - 01.2017
Client Account Manager and Product Owner
3Cinteractive
01.2011 - 01.2016
Sales and Marketing Manager
Command Security Corporation
01.2010 - 01.2011
Product Marketing Manager
Tyco Safety Products
01.2004 - 01.2009
RFID Business Development Manager
Tyco Safety Products
01.2004 - 01.2006
Director, Web Business Development Software Marketing
Symbol Technologies, Inc.
01.1998 - 01.2001
Senior Product Manager, Software Marketing
Symbol Technologies, Inc.
01.1996 - 01.1998
Director, Business Development
Symbol Technologies, Inc. (Motorola)
01.1994 - 01.2004
Project Manager– Toys R Us
Symbol Technologies Inc.
01.1994 - 01.1996
MBA - Management Information Systems
Manhattan College
BS - Business Administration
Manhattan College
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