Diana Bortle
HAHIRA,GA
Summary
Experienced Technical Advisor specializing in laboratory accreditation processes. Proven ability in regulatory compliance and quality control, delivering effective solutions to clients while ensuring adherence to accreditation standards.
Overview
25
25
years of professional experience
Work History
Technical Advisor
COLA - Commision on Labortory Accrediation
Columbia, MD
03.2025 - Current
- Delivered technical support for laboratory accreditation processes and procedures.
- Guided clients in understanding regulatory compliance requirements and best practices.
- Reviewed documentation to ensure compliance with accreditation standards and guidelines.
- Addressed client inquiries regarding technical issues and provided effective solutions.
- Provided technical support via phone, email or chat channels as needed.
Laboratory Surveyor
COLA
Columbia, MD
07.2014 - 03.2025
- Conducted an educational survey for COLA laboratories to evaluate that high standards necessary for quality patient care and COLA accreditation are met.
- Scheduled laboratories for survey and prepare travel itineraries.
- Examine the records and practices of COLA laboratories for compliance with COLA standards.
- Verify that records and practices are consistent with the information provided to COLA by the laboratory.
- Document an objective evaluation of the laboratory.
- Demonstrate accurate and consistent interpretation of COLA standards.
- Demonstrate effective time management while conducting a thorough survey.
- Provide guidance to all COLA laboratories through recommendation and educational support tailored to the individual being surveyed.
- Maintain awareness of specific state regulations.
- Mentor and trained new surveyors regarding job description.
Laboratory Manager
Arthritis Health Associates
Syracuse, New York
08.2004 - 07.2014
- Supervised laboratory staff and provided training on best practices.
- Coordinated equipment maintenance and troubleshooting for optimal performance.
- Implemented quality control protocols to maintain testing accuracy.
- Developed and reviewed standard operating procedures for laboratory processes.
- Oversaw inventory management of laboratory supplies and reagents.
- Facilitated communication between departments to streamline workflow.
- Ensured that all regulatory standards were met during laboratory operations.
- Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Ordered supplies to maintain sufficient inventory levels in the lab.
- Conducted quality control checks on samples for accuracy and precision.
- Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel, Including phlebotomists
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Trained new personnel on laboratory procedures and techniques.
- Evaluated test results and determined appropriate corrective action when needed.
- Maintained records of all test methods used in the laboratory environment.
- Provided technical guidance to staff members regarding complex testing projects.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Lead Technologist
Laboratory Alliance of Central New York
Syracuse, New York
05.2001 - 08.2004
- Key operator for Hematology, Chemistry and Urinalysis Instrumentation
- Assisted with Joint Commission and New York State Accreditations.
- Maintained Quality Control Program
- Facilitated training sessions to ensure staff proficiency with new technologies.
- Safety committee member.
- Oversaw day-to-day department scheduling, patient coordination, inventory management and department and equipment maintenance.
- Assisted at the CORE laboratory in Microbiology, doing Urine cultures, TB Cultures and stains.
Education
Bachelor of Science - Clinical Laboratory Technologist
SUNY Health Science Center
Syracuse, NY05-1991
Associate of Applied Science -
SUNY Broome Community College
Binghamton, NY09-1979
Skills
- Technical support
- Regulatory compliance
- Documentation review
- Accreditation standards
- Quality control protocols
- Client relationship management
- Field surveying techniques
- Educational mentoring
Affiliations
CLMA-Clinical Laboratory Management Association Central New York Education Committee and Board Member 2004-2014
Timeline
Technical Advisor
COLA - Commision on Labortory Accrediation
03.2025 - Current
Laboratory Surveyor
COLA
07.2014 - 03.2025
Laboratory Manager
Arthritis Health Associates
08.2004 - 07.2014
Lead Technologist
Laboratory Alliance of Central New York
05.2001 - 08.2004
Bachelor of Science - Clinical Laboratory Technologist
SUNY Health Science Center
Associate of Applied Science -
SUNY Broome Community College