Diana Bostwick
Navarre,Florida
Summary
Seasoned Specialist offering 20 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge and Committed to improving overall business processes. Versatile individual with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 20-year career in customer service Known for excellent attention to detail and great work ethic. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
RV Sales Specialist
Camping World RV Sales
Gulf Breeze, FL
03.2015 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Flight Attendant
Comair/Delta Airlines
Erlanger, KY
08.2008 - 09.2012
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Network Technician, Fiber Optics
Performance Certifications
Pensacola, FL
02.2001 - 08.2006
- Monitored network performance to identify potential issues or problems with connections.
- Tested fiber optic cables for continuity using OTDRs and power meters.
- Performed troubleshooting on LAN and WAN networks to diagnose and resolve connectivity problems.
- Maintained up-to-date knowledge of emerging technologies related to networking components and infrastructure.
- Migrated data from legacy systems into new systems following established standards and procedures.
- Diagnosed hardware faults on routers and switches using a variety of testing tools such as ping utilities or port scanners.
- Performed quality assurance tests on newly installed fiber optic cabling runs prior to commissioning them into service.
- Installed outside plant fiber optics in manhole and telco boxes.
Education
Fiber Optics - Fiber Optic Technology
Withlacoochee Technical Institute
Inverness, FL04-1979
High School Diploma -
Deland High School
Deland, FL05-1978
Skills
- Customer Relations
- System installations
- Management collaboration
- Team Collaboration
- Data Analysis
- Self Motivation
- Relationship Building
- Logistics Coordination
- Idea Development and Brainstorming
- Excellent Communication
Certification
Fiber Optics Technician Certification
In-Flight Certification Card
Accomplishments
- Excellence Awards in perfect attendance no call outs.
Timeline
RV Sales Specialist
Camping World RV Sales
03.2015 - Current
Flight Attendant
Comair/Delta Airlines
08.2008 - 09.2012
Network Technician, Fiber Optics
Performance Certifications
02.2001 - 08.2006
Fiber Optics - Fiber Optic Technology
Withlacoochee Technical Institute
High School Diploma -
Deland High School