Diana Bradi
Palatine,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Julie
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Bartender/server
Sheri
02.2017 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
None -
Mather High School
Chicago, ILSkills
- Safe Food Handling
- Food Running
- Guest Engagement
- Food Delivery
- Wine Service
- Ordering Procedures
- Menu Presentation
- Cash Handling
- Food Safety Understanding
- Food Sales and Promotion
- Point of Sale Operation
- Menu Knowledge
- Food Safety Practices
- Strong Work Ethic
- Positive Attitude
- Upselling
- Team Player
Certification
Bassett/food handler
Timeline
Server
Julie
08.2023 - Current
Bartender/server
Sheri
02.2017 - 08.2023
None -
Mather High School
Bassett/food handler
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