Summary
Overview
Work History
Education
Skills
References
Work Availability
Languages
Timeline
Hi, I’m

Diana Brancaccio

Tahlequah,Oklahoma
Diana Brancaccio

Summary

Results-driven HR professional with a proven track record at Wagoner Community Hospital, specializing in employee onboarding and team collaboration. Bilingual proficiency in English and Spanish enhances HR services and communication, leading to improved workflow coordination. Strong data management skills combined with a commitment to customer service excellence contribute to organizational success. Aiming to further leverage these abilities to drive strategic HR initiatives.

Overview

17
years of professional experience

Work History

Wagoner Community Hospital
Wagoner, OK

Senior Human Resources Assistant
01.2024 - Current

Job overview

  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Organized team building activities designed to promote collaboration among coworkers.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Assisted in administering employee benefit programs and worker's compensation plans.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Provided essential support to address individual HR needs of employees.
  • Prepared reports on HR metrics for senior management review.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Coordinated onboarding activities for new employees, such as orientation sessions and providing necessary documents.

Wagoner Community Hospital
Wagoner, OK

Laboratory Technician
04.2020 - 01.2024

Job overview

  • Used heel and finger stick methods to obtain blood from capillaries.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Processed samples accurately and efficiently.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Provided assistance to clinical staff during patient visits.
  • Prepared and packaged specimens for courier transport.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Provided excellent customer service while interacting with patients.
  • Prepared specimens for transport to external laboratories.
  • Completed lab tests and communicated results to supervising staff.
  • Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
  • Assisted and instructed other laboratory technicians.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.

Veterans Affairs Medical Center-Jack C. Montgomery
Muskohee, OK

Phlebotomist
06.2021 - 05.2022

Job overview

  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Provided assistance to clinical staff during patient visits.
  • Prepared and packaged specimens for courier transport.
  • Provided excellent customer service while interacting with patients.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Maintained accurate records of collected specimens and test results.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Entered patient information and test orders into computer systems accurately.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Verified collection orders and communicated discrepancies to nurses.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Therapia Staffing - Hastings Hospital
Tahlequah, OK

Traveling Phlebotomist
02.2021 - 06.2021

Job overview

  • Conducted various blood tests and updated results into paper and electronic charts.
  • Identified patients using proper procedures prior to specimen collection.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Verified accuracy of patient information prior to performing any testing or collecting specimens.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained a clean work environment by adhering to OSHA safety standards.
  • Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Interacted with patients to gather and record data prior to blood draws.
  • Verified collection orders and communicated discrepancies to nurses.
  • Entered patient information and test orders into computer systems accurately.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Adhered to strict HIPAA standards when dealing with confidential patient data or records.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.

Ahmad Pedicatrics
Tahlequah, Oklahoma

Receptionist
01.2020 - 02.2021

Job overview

  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Complete insurance or other claim forms
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
  • Arrange hospital admissions for patients
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records

Metro PCSInc
Tahlequah, OK

Sales Associate
09.2019 - 10.2020

Job overview

  • Engaged customers in friendly, professional dialogue to determine needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
  • Placed special orders or called other stores to find desired items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Demonstrated how to use new phone models and accessories.
  • Created reports tracking daily sales figures along with inventory levels for management review.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Participated in trade shows providing demonstrations of latest cell phones and accessories.
  • Collaborated with marketing team on promotional campaigns aimed at increasing sales volume.
  • Advised customers on additional products such as insurance plans, chargers, cases.
  • Bagged or packaged purchases and wrapped gifts.
  • Verified customer's identity before activating new devices.
  • Recorded customer feedback on sales performance and product satisfaction levels.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.

Northeastern Health Systems
Tahlequah, OK

Phlebotomist
11.2015 - 11.2017

Job overview

  • Collect fluid or tissue samples, using appropriate collection procedures
  • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
  • Document route of specimens from collection to laboratory analysis and diagnosis
  • Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
  • Match laboratory requisition forms to specimen tubes
  • Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
  • Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests
  • Process blood or other fluid samples for further analysis by other medical professionals
  • Train other medical personnel in phlebotomy or laboratory techniques
  • Transport specimens or fluid samples from collection sites to laboratories

Ahmad Pedicatrics
Tahlequah, OK

Receptionist
02.2015 - 11.2015

Job overview

  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Complete insurance or other claim forms
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
  • Arrange hospital admissions for patients
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records

Los Ranchos
Peggs, OK

Manager/Waiter
06.2011 - 02.2015

Job overview

  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes
  • Take orders from patrons for food or beverages
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Inform customers of daily specials
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
  • Escort customers to their tables
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Establish standards for personnel performance and customer service
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Order and purchase equipment and supplies
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
  • Monitor employee and patron activities to ensure liquor regulations are obeyed
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
  • Take dining reservations

NEO Health OB/GYN
Tahlequah, OK

Medical Receptionist/Translator
12.2007 - 01.2010

Job overview

  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Complete insurance or other claim forms
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Maintain medical records, technical library, or correspondence files
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
  • Arrange hospital admissions for patients
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings
  • Follow ethical codes that protect the confidentiality of information
  • Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors
  • Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
  • Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary

Education

INDIAN CAPITAL TECHNOLOGY CENTER
Tahlequah, OK

Phlebotomy
11.2015

TAHLEQUAH HIGH
Tahlequah, OK

High School Diploma
05.2007

Tulsa Community College
Tulsa, OK

Associate of Applied Science

Skills

  • English
  • Spanish
  • Employee onboarding
  • Policy development
  • Team collaboration
  • Customer service
  • Data management
  • Time management
  • Problem solving
  • Background checks
  • HR services
  • Infection control
  • Medical record management
  • Workflow coordination
  • Communication skills
  • Data entry

References

References available upon request.
Availability
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Languages

English
Native language
Spanish
Advanced (C1)
C1

Timeline

Senior Human Resources Assistant

Wagoner Community Hospital
01.2024 - Current

Phlebotomist

Veterans Affairs Medical Center-Jack C. Montgomery
06.2021 - 05.2022

Traveling Phlebotomist

Therapia Staffing - Hastings Hospital
02.2021 - 06.2021

Laboratory Technician

Wagoner Community Hospital
04.2020 - 01.2024

Receptionist

Ahmad Pedicatrics
01.2020 - 02.2021

Sales Associate

Metro PCSInc
09.2019 - 10.2020

Phlebotomist

Northeastern Health Systems
11.2015 - 11.2017

Receptionist

Ahmad Pedicatrics
02.2015 - 11.2015

Manager/Waiter

Los Ranchos
06.2011 - 02.2015

Medical Receptionist/Translator

NEO Health OB/GYN
12.2007 - 01.2010

INDIAN CAPITAL TECHNOLOGY CENTER

Phlebotomy

TAHLEQUAH HIGH

High School Diploma

Tulsa Community College

Associate of Applied Science

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Diana Brancaccio