Diana Bravo
Lake Worth
Summary
Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers community intervention and resources to help individuals navigate through hardship experiences.
Overview
12
12
years of professional experience
Work History
Program Assistant
Center For Child Counseling
07.2023 - Current
- Assisted with planning and coordinating day-to-day and special program activities with the EPS team
- Joined Monday weekly meetings to help support team administratively
- Managed both digital and physical filing systems and retrieved documents as required from FL Network One Drive, NetMIS, ASEBA. and SharePoint
- Prepared clearly written and formatted documents and reports throughout SNAP clinical group cycles
- Created and updated records and files to maintain document compliance. Went over SNAP audit checklist to remain in compliance with documentation.
- Drafted agendas with EPS Supervisors, recorded minutes and generated documents to facilitate meetings.
- Coordinated and communicated with external stakeholders to support program objectives. Scheduled SNAP Police Officer visits to office.
- Managed effective program outreach plans with strategic use of being bilingual to enhance community engagement and increase participant numbers at school events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations. Turned in attendance, facilitator feedback
- Supported planning and coordination of EPS program and associated activities. Completed SNAP and trained facilitator
- Authored business documents to organize and emphasize information quickly and effectively.
- Enforced compliance with regulatory standards
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Data Support Coordinator
HomeSafe-Healthy Beginnings
05.2018 - Current
- Data entry of information to maintain database(s), provided administrative support to program staff, and provided QI statistical data and analysis assistance.
- Performed data entry using word processing, spreadsheet, and/or custom database programs.
- Maintain client records meeting all privacy, HIPAA, cyber security, and legal standards
- Completed phone referrals for parents/community providers in English and Spanish
- Prepared program data on a daily, weekly, and monthly basis.
- Reviewed discrepancies in data, requests clarification, verified accuracy, and/or advises supervisor of issues related to data.
- Interacted with department staff on matters affecting data and reporting, and made recommendations for improvement or enhancement to job processes to ensure standards and integrity in data entry, collection and retrieval are maintained.
- Processed paper referrals and tracks the progress and outcomes of all inbound paper referrals.
- Managed inbound calls from agencies and community.
- Scheduled appointments for 20+ staff members Developmental Consultants and Outreach Educators through Microsoft Outlook.
- Provided administrative support to Supervisors and Continuous Quality Improvement (CQI) committees, including documentation of minutes and statistical reports/analysis.
- Updated, prepared and/or distributed monthly reports as assigned.
- Completed case closure procedures and archives closed cases for assigned office(s).
- Prepared folders with educational materials for new parents to be delivered at hospitals.
- Completed monthly office supply orders for assigned office(s).
- Completed inventory for program marketing and literacy materials
Case Manager
Affinity Home Care
01.2016 - 05.2018
- Helped patients receive appropriate, high-quality care with reasonable results. Mediated cases between aides, client and/or family member
- Developed and implemented individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based Social Workers advice from Medicaid to staff case immediately.
- Evaluated treatment plans against individual goals and healthcare standards.
- Answer multi-line 8x8 telephone system
- Greeted Home Health Aides/CNA/LPN/RN provided them agency application to fill out.
- Coordinated hourly clients through Medicaid waiver programs and private clients such as live-ins & 12-hour day/overnight shifts.
- Office alternative supervisor
- Hired aides, staffed them on cases based on their experience
- Followed up with clients and/or family on services
- Weekly client visits, assure quality of services were being followed by aide, case manager
and/or office staff
Receptionist
Palm Beach Gardens Executive Suites
02.2012 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Completed secretarial work for Tenants and Virtual clients
- Notarized and witnessed documents
- Worked on monthly billing for Tenants and Virtual clients
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Associate of Arts - Business
Palm Beach State College
12.2020
High School Diploma -
Lake Worth High School
Lake Worth, FL05.2010
Certificate - Early Childhood Education
Lake Worth High School
Lake Worth, FL05.2020
Skills
- Microsoft Office Outlook, Word, Power Point, Excel
- Certified as SNAP Facilitator
- Certified in CPR/AED
- Certified in Motivational Interviewing
- Certified in Brazelton Touchpoints
- Certified in Mindfulness & Trauma
- Zero To Three Continuing Education
- Independent and self-motivated
- Proven leadership skills
- Highly organized and adept at multitasking
- Coordinate Schedules
- Quality Assurance
- Case Documentation
- Community Resources Specialist
Languages
English
Spanish
Timeline
Program Assistant
Center For Child Counseling
07.2023 - Current
Data Support Coordinator
HomeSafe-Healthy Beginnings
05.2018 - Current
Case Manager
Affinity Home Care
01.2016 - 05.2018
Receptionist
Palm Beach Gardens Executive Suites
02.2012 - 11.2015
Associate of Arts - Business
Palm Beach State College
High School Diploma -
Lake Worth High School
Certificate - Early Childhood Education
Lake Worth High School
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