Diana Bravo
Lawrenceville,GA
Summary
Artistic Floral Designer well-trained in working with clients to bring design visions to fruition. Smart individual with a background creating custom bouquets, arrangements and corsages. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Excellent at working effectively unsupervised and quickly mastering new skills. A High School graduate currently holding an active CPCT-A certification. I am experienced in housekeeping and floral areas. I’ve developed strong attention to detail, creativity, and excellent customer service skills. I have the ability to work independently and as a part of a team, with strong work ethic and my commitment to maintaining a high standard.
Overview
4
4
years of professional experience
Work History
Florist
Self Employed inc
Lawrenceville , GA
05.2022 - Current
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Tracked shipments to ensure timely delivery of flowers.
- Assisted with loading floral arrangements onto delivery trucks.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Developed relationships with vendors to acquire discounts on bulk purchases.
- Adhered to health and safety regulations when handling hazardous materials.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Housekeeper
Self employed
Lawrenceville, GA
02.2020 - Current
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05-2024
Skills
- Tools maintenance
- Vendor relationships
- Client Consultations
- Client engagement and assistance
- Reliability
- Problem-solving abilities
- Relationship Building
- Team building
- Attention to Detail
- Time Management
- Decision-Making
- Task Prioritization
- Professionalism
- Adaptability and Flexibility
- Active Listening
- Order Management
- Continuous Improvement
- Problem-Solving
- Multitasking
- Organizational Skills
- Cost Estimates
- Infection Control
- Safe cleaning with chemicals
- Customer Service
- Excellent oral and written communication
- English language fluency
- Sanitization techniques
- Fluent in Spanish
- Waste disposal
- Hardworking
- Health and safety compliance
- Focused and detail-oriented
- Hospitality background
- Vital signs monitoring
- Information Protection
- Patient Education
- CPR certification
Timeline
Florist
Self Employed inc
05.2022 - Current
Housekeeper
Self employed
02.2020 - Current
High School Diploma -
Discovery High School