Diana Vazquez
Summary
Proficient in communication and proactive problem-solving, with a solid track record of integrity and efficiency. Over 10 years of experience in administrative support, skilled in resolving critical issues in fast-paced environments. Committed to optimizing resources and enhancing team performance to achieve business goals. Strong work ethic and adaptability, with a focus on mastering new skills and contributing to company growth.
Overview
6
6
years of professional experience
Work History
Administrative Support Analyst
American Specialty Health
San Diego, CA
06.2019 - Current
- Cultivated strong relationships to enhance provider network knowledge and implement corrective actions for ongoing issues.
- Resolved disputes and clarified issues with healthcare providers to boost client satisfaction ratings.
- Maintained up-to-date knowledge of available policies and plans.
- Reduced contractual risks by instructing providers and coordinating distribution of educational materials.
- Minimized project downtime and increased client retention by adhering to practitioner contracts and resolving grievances.
- Managed high call volumes to support growth of PRL Dept San Diego network efficiently.
- Proactively assessed risks to protect providers and facilities from legal liabilities.
- Instructed providers on procedures and policy limitations for client summaries and health plans.
Campaign Manager
Democratic Party
2015 - 2016
- Conducted hiring interviews for interns and deputy field organize and managed interns and volunteers
- Devised grassroots campaigns to mobilize popular support for candidates and policies.
- Built successful political coalitions to drive message to forefront.
- Cultivated strong client relationships and delivered personalized customer service to enhance account longevity.
- Evaluated methods and procedures for collecting data to measure effectiveness of surveys, opinion polls and questionnaires.
- Reported quantitative metrics at daily and hourly intervals; met and exceeded all goals for volunteer recruitment, voter contact, event turnout, and pledge-to-vote card collection
- Specialized in e-mail blasts, social media marketing and radio or television advertisements.
- Maximized employee retention by creating positive work environment.
Supervisor
Dolores Huerta
Bakersfield, CA
2014 - 2015
- Established and enforced clear goals to foster collaborative employee engagement.
- Provided ongoing training tailored to staff development needs.
- Identified and resolved performance issues to minimize operational disruptions.
- Maintained operating schedules to ensure effective coverage and meet objectives.
- Coached staff members in developing long-term career aspirations.
- Conducted applicant interviews, recommended hires, and assessed staff performance.
- Monitored employee productivity, delivering constructive feedback and coaching sessions.
- Drove quality assurance through evaluation and improvement of services aligned with program goals.
Administration Assistant
California State University, Bakersfield
2010 - 2012
- Maintained scheduled office hours while assisting with daily operations under supervisor's guidance.
- Conducted research across diverse media to gather data addressing staff needs.
- Monitored project performance using spreadsheets, generating reports to highlight trends for management.
- Coordinated project materials by managing files and updating physical and digital reports.
- Managed client phone calls during executive absences, providing accurate information and responses.
- Communicated with vendors to place orders, request services, and relay management instructions.
- Guided administrative staff through software issues to enhance overall productivity.
- Developed processes that boosted office efficiency in alignment with organizational objectives.
Education
Bachelor’s Degree -
California State University of Bakersfield
Bakersfield Skills
- Communication skills
- Problem solving
- Training and development
- Work ethic
- Team collaboration
- Technical proficiency
- Business development
- Interpersonal skills
- Conflict resolution
- Microsoft Office expertise
- Data protection
- Data entry
- Active listening
- Bilingual in Spanish and English
- Online research
- Staff supervision
- Multitasking and organization
References
Jackie Hirahara-Balderas Regional Field Director
(805) 215-8321
jackkihbee@gmail.com
Matthew Pascual California Democratic Party
(707)386-9674
mjpasqual@gmail.com
Languages
Timeline
Administrative Support Analyst
American Specialty Health
06.2019 - Current
Campaign Manager
Democratic Party
2015 - 2016
Supervisor
Dolores Huerta
2014 - 2015
Administration Assistant
California State University, Bakersfield
2010 - 2012
Bachelor’s Degree -
California State University of Bakersfield
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