- Enjoy participating in yoga and hiking for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Always listening to music and usually dancing
Diana Brennan
Frazee
Summary
Dynamic and results-driven professional with extensive experience at State Bank of Lake Park, excelling in data compliance and security. Proven track record in enhancing team efficiency through automation and meticulous report generation. Strong problem-solving abilities complemented by exceptional customer service skills, fostering positive client relationships and driving satisfaction.
Overview
14
14
years of professional experience
Work History
Data Processing Officer
State Bank of Lake Park
04.2020 - Current
- Daily uploading of ACH and Cash Letter files. Verified data checking for compliance, error and repeat data.
- Completed time-sensitive data entry requests.
- Maintained and referenced training documentation for entry process.
- Improved data security by enforcing strict access controls, encryption measures, and regular backups.
- Compiled information and input into Call Report database for quarterly reporting.
Teller Supervisor
Valley Premier Bank
05.2017 - 04.2020
- Managed teller schedules, ensuring adequate staffing levels
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Customer Service Manager
Bank of the West
03.2013 - 03.2017
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Teller
First Security Bank
12.2010 - 03.2013
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Associate of Applied Science - Accounting
Rasmussen College
Bismarck, ND09-2006
Skills
- Data entry
- Data compliance
- Data security
- Customer service
- Organizational skills
- Microsoft Excel
Interests
Timeline
Data Processing Officer
State Bank of Lake Park
04.2020 - Current
Teller Supervisor
Valley Premier Bank
05.2017 - 04.2020
Customer Service Manager
Bank of the West
03.2013 - 03.2017
Teller
First Security Bank
12.2010 - 03.2013
Associate of Applied Science - Accounting
Rasmussen College
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