Diana Brewer
Raleigh,NC
Summary
Seasoned Operations Manager with a proven track record in 30-unit healthcare management. Adept at achieving financial goals, fostering positive team cultures, and driving growth. Demonstrated success in optimizing operations for enhanced client experiences in both corporate and franchise environments. Recognized for leadership in guiding and inspiring teams of doctors to deliver exceptional healthcare services.
Overview
9
9
years of professional experience
Work History
DC Operations Manager-East Coast
The Joint Chiropractic
03.2023 - Current
- Proactively lead and inspire teams to achieve operational excellence in a dynamic and results-driven environment.
- Achieve plan revenue targets through visionary strategic planning and meticulous execution.
- Develop and implement cost-control measures with a keen business acumen, ensuring optimal financial performance.
- Spearhead initiatives to elevate doctor/patient communication, creating an inspiring and enhanced patient experience.
- Drive staff development initiatives with a proactive approach, enhancing engagement and reducing turnover.
- Strategically lead efforts for doctor retention and recruitment, fulfilling regional healthcare needs with a focus on talent acquisition.
- Provide seamless onboarding support for district acquisitions, ensuring a smooth transition for sustained operational continuity.
- Collaborate with Chiropractic Managers and Directors to develop and instill positive behaviors that impact engagement, revenue, and cost control.
- Regularly review and optimize scheduling efficiency, adapting to dynamic business needs with foresight and agility.
- Identify and strategically implement plans for internal revenue building and marketing efforts, fostering sustained growth.
- Actively coach and challenge managers to foster an accountability culture that inspires excellence.
Chief Chiropractor and Operations Manager
The Joint Chiropractic
05.2022 - 03.2023
- Effectively Led day-to-day operations for 7 retail clinic locations, fostering a positive culture to achieve goals.
- Orchestrated optimized schedules for a dynamic 25-member team, ensuring seamless coordination.
- Guided a highly successful promotional season, surpassing set goals by an impressive 125%, thereby significantly impacting positive business outcomes.
- Assessed patients, identified disorders, and developed treatment plans for correction.
- Corrected neuromusculoskeletal conditions through adjustments.
Strategic Management Consultant
Advantage Interpersonal Relations Training
01.2022 - 03.2023
- Trained teams to cultivate relationship-building and practical communication skills.
- Examined processes, positions, people, facilities, and communication to determine why companies are not flourishing and productive.
- Transformed, led, and inspired companies and teams by leveraging practical tools and amplifying talents, yielding effective and profitable results.
- Provided coaching to Boards of Directors, advising on strategic changes to enhance employee well-being and drive increased profits.
Chief Chiropractor and Operations Manager
The Joint Chiropractic
01.2019 - 03.2022
- Effectively Led day-to-day operations for 4 retail clinic locations, fostering a positive culture to achieve goals.
- Used critical thinking to break down problems, evaluate solutions, and make decisions that best aligned with positive patient outcomes.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Played a pivotal role in launching and establishing new franchise businesses, contributing significantly to their successful inception and growth.
- Recruited, hired, and trained initial personnel, working to establish critical internal functions and outline the scope of positions for the new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Founder and CEO
Pinnacle Performance Inc.
03.2015 - 01.2019
- Created the organization's mission and vision statements for use by employees.
- Provided strategic leadership to a dedicated team, fostering a collaborative and results-driven environment that contributed to sustained 20% year-over-year growth for five years.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Cultivated forward-thinking, inclusive, and performance-driven company culture to lead industry innovations.
- Prepared accurate financial statements at the end of the quarter to summarize financial health and business performance.
- Oversaw budgets, payroll, and accounts payable and receivable.
Education
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
Port Orange, FL03.2015
Bachelor of Science - Business Administration And Management
Keiser University
Daytona Beach, FL12.2011
Skills
- Multi-Unit Operational Management
- Financial Forecasting and Cost Control
- Team Building and Leadership
- Client Communication and Engagement
- Staff Development and Retention
- Strategic Planning and Business Development
Timeline
DC Operations Manager-East Coast
The Joint Chiropractic
03.2023 - Current
Chief Chiropractor and Operations Manager
The Joint Chiropractic
05.2022 - 03.2023
Strategic Management Consultant
Advantage Interpersonal Relations Training
01.2022 - 03.2023
Chief Chiropractor and Operations Manager
The Joint Chiropractic
01.2019 - 03.2022
Founder and CEO
Pinnacle Performance Inc.
03.2015 - 01.2019
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
Bachelor of Science - Business Administration And Management
Keiser University