Diana Brown
Detroit,MI
Summary
Proven track record in enhancing customer experiences and streamlining record-keeping processes, demonstrated during tenure at JCPenney and Henry Ford Health System. Skilled in EMR/EHR and excelling in customer service, consistently met targets and maintained HIPAA compliance. Achieved significant improvements in patient confidentiality and records organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Associate
JCPenney
07.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Medical Records Administrative Specialist
Henry Ford Health System
02.1989 - 09.2017
- Maintained daily productivity reports for management statistics.
- Processed release of information request.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Researched and resolved medical record discrepancies.
- Verified information for resolving duplicate medical records and name change issues.
Education
Associate of Applied Science - Health Information Technology
Davenport University
Skills
- Patient confidentiality
- Records Organization
- Medical Terminology
- EMR / EHR
- Customer Service
- Document Scanning
- HIPAA Compliance
- Microsoft Word
- Microsoft Excel
- Written and verbal communication
- Records request handling
Certification
Medical Billing
Medical Coding
Certified Release of Information Specialist
Timeline
Sales Associate
JCPenney
07.2022 - Current
Medical Records Administrative Specialist
Henry Ford Health System
02.1989 - 09.2017
Associate of Applied Science - Health Information Technology
Davenport University