Diana Buitrago
New York,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mariachi Loco Restaurant. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Proficient in cash handling and point-of-sale operations, consistently contributing to increased sales and a positive dining atmosphere.
Overview
5
5
years of professional experience
Work History
Mesero
Mariachi Loco Restaurant
11.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cajera
Mason Sandwich Co
12.2023 - 04.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of menu items to provide exceptional customer service and recommendations.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Handled cash and credit transactions, ensuring compliance with company policies for accuracy.
- Monitored inventory levels at the register, reporting discrepancies to management for timely resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Mesero
Mariachi Loco Restaurant
02.2021 - 10.2023
- Delivered exceptional customer service, enhancing guest satisfaction and dining experience.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on restaurant procedures and menu offerings to ensure consistency.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Resolved customer complaints effectively, fostering a positive dining atmosphere.
- Assisted in inventory management by monitoring stock levels of supplies and ingredients.
- Implemented upselling techniques, contributing to increased sales revenue through promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Order accuracy
- Point of sale operation
- Relationship management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Mesero
Mariachi Loco Restaurant
11.2024 - Current
Cajera
Mason Sandwich Co
12.2023 - 04.2025
Mesero
Mariachi Loco Restaurant
02.2021 - 10.2023