Diana Bullock
Cincinnati,OH
Summary
With a proven track record at Gentle Touch Home Health Care, I excel in delivering compassionate patient care and efficient housekeeping, ensuring client comfort and safety. My ability to manage high-stress situations and foster trusting relationships highlights my strong interpersonal skills and dedication to enhancing client well-being.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Overview
2025
2025
years of professional experience
Work History
Home Health Aide
Home Support Worker
Home Support Worker
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Home Care Provider
Gentle Touch Home Health Care
04.2023 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Representative
Mcdonalds
02.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Buisness
Urbana University
Columbus,OHSkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
Timeline
Home Care Provider
Gentle Touch Home Health Care
04.2023 - Current
Customer Service Representative
Mcdonalds
02.2022 - 04.2024
Home Health Aide
Home Support Worker
Home Support Worker
Associate of Applied Science - Buisness
Urbana University
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