Diana Burgos
Bronxville,NY
Summary
Detailed oriented and compassionate healthcare professional with experience as a licensed insurance broker and home health aide, bringing a strong combination of insurance knowledge, healthcare experience and patient-centered service.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Certified Home Health Aide
ACS Homecare Agency
01.2019 - Current
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with clients and families.
- Implemented medication management strategies to ensure adherence to prescribed regimens.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Administered prescribed medications under direction of physician.
Licensed Insurance Broker
Redeemers Insurance Agency
05.2015 - 07.2019
- Developed comprehensive insurance plans tailored to individual client circumstances.
- Analyzed risk factors to recommend appropriate coverage solutions for clients.
- Advised clients on insurance options to meet diverse needs and budget constraints.
- Managed client portfolios, ensuring compliance with regulatory requirements and policy standards.
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Reached out to insurance carriers to obtain policy and coverage information.
Licensed Insurance Broker
Ranieri Insurance Agency
02.2009 - 03.2015
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Conducted thorough risk assessments for potential clients by identifying potential exposures and recommending appropriate coverage levels.
- Resolved client claims efficiently by working closely with adjusters and other stakeholders throughout the claims process.
- Generated quotes and proposals for clients to match individual needs.
- Maintained excellent customer service with timely deliveries and professional communication.
Licensed Insurance Broker
Redeemer's Insurance Agency
08.2001 - 02.2009
- Analyzed risk factors to recommend appropriate coverage solutions for clients.
- Developed comprehensive insurance plans tailored to individual client circumstances.
- Cultivated relationships with key stakeholders to enhance client service and retention.
- Led initiatives to educate clients on policy changes, enhancing understanding and satisfaction levels.
- Monitored pending transactions, tracking status updates for timely processing.
- Collaborated with colleagues to obtain necessary information for authorization submissions.
- Reached out to insurance carriers to obtain quotes and information on the different types of coverages.
Education
Certified Nursing Assistant -
Lincoln Trade School
Yonkers, NY04-2024
High School Diploma -
Yonkers Middle High
Yonkers, NY06-2003
Skills
- Patient care
- Benefit coverage
- Documentation
- Authorizations
- Data entry
- Customer service
- Teamwork and collaboration
- Claims management
- Policy analysis
- New policy quotations
- Policy adjustment
- Medical terminology
- Insurance verification
- Financial planning
Languages
English
Spanish
Timeline
Certified Home Health Aide
ACS Homecare Agency
01.2019 - Current
Licensed Insurance Broker
Redeemers Insurance Agency
05.2015 - 07.2019
Licensed Insurance Broker
Ranieri Insurance Agency
02.2009 - 03.2015
Licensed Insurance Broker
Redeemer's Insurance Agency
08.2001 - 02.2009
Certified Nursing Assistant -
Lincoln Trade School
High School Diploma -
Yonkers Middle High