Diana Burns
Keller,TX
Summary
Experienced healthcare professional with over 12 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
National Certified Medical Assistant
Care At Home Medical Practice KY
Lexington, KY
11.2021 - Current
- Communicates clearly and effectively with customers to verify information, determine the assistance needed and record medical history.
- Answers phone inquiries from customers and assist them scheduling appointments, ordering supplies, contacting insurance companies
- Provides an essential role ensuring optimal customer care and promoting high quality of care for our members through optimal communication and coordination
- Communicates, and support the providers and nurses to ensure the customer journey is smooth.
National Certified Medical Assistant
Columbia Medical Practice
Columbia, MD , 21045
01.2021 - 07.2021
- Clinical and administrative duties, including experience in emergency triage responsibilities, serve as a key member of healthcare team for an Internal Medicine Department. Assist providers and team in ensuring optimal patient care and smooth daily functioning of office
- Sanitized, restocked and organized exam rooms and medical equipment.
- Reacted calmly and effective in emergency situations, and added the personal, caring touch that immediately put customers at ease
- Demonstrated proficiency in taking patient's medical histories and vital signs, as well as in performing injections and various diagnostic procedures and ancillary tests (e.g., EKGs, Holter Monitors, Spirometer, and Urinalysis).
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
National Certified Medical Assistant
Baptist Neurology
Jacksonville, FL, Florida
09.2016 - 06.2022
- Provided physical assistance to elderly patients with moving, changing clothes, or getting on an examination table.
- Reassure that elderly customers had answers to their concerns as they took their time settling into the office and explaining their concerns. Assuring they felt respected and that they were heard.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to customers to reduce anxieties and increase patient cooperation.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Coordinating transportation assistance as necessary.
- Kept supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
National Certified Medical Assistant
Whidbey Health
Oak Harbor, WA
09.2014 - 06.2016
- Assisted with patient exams and procedures, called in prescriptions, called patients with lab results and provided general front and back office customer service.
- Under clinical supervision, performed delegated procedures in effective and efficient manner according to Clinical Practice Policy and procedures. Assisted provider in identified patient procedures/treatments/examinations, (Preparation, positioning, supplies, and equipment).
- Appropriately obtained and managed specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performed quality control for waived testing.
National Certified Medical Assistant
Columbia Medical Practice
Columbia, MD, MD
02.2010 - 07.2013
- Coordinated the daily administrative activities, including scheduling, customers check-in and check-out, and patient medical record maintenance.
- Enhanced customer outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught customers about medications, procedures and care plan instructions.
- Explained procedures to customers to reduce anxieties and increase patient cooperation.
Education
Certified Medical Assistant -
MED TEC INSTITUTE
Silver Spring, MD02.2010
Skills
- Bilingual, exceptional communication skills and ability to communicate fluently in English and Spanish
- Great customer service
- Excellent Relations with other institutions, such as medical practices, hospitals, insurance companies, social workers, etc
- Clinical and administrative background, including experience in emergency triage responsibilities, serve as a key member of the team
- Certified in First Aid & CPR, 2010-Present
Timeline
National Certified Medical Assistant
Care At Home Medical Practice KY
11.2021 - Current
National Certified Medical Assistant
Columbia Medical Practice
01.2021 - 07.2021
National Certified Medical Assistant
Baptist Neurology
09.2016 - 06.2022
National Certified Medical Assistant
Whidbey Health
09.2014 - 06.2016
National Certified Medical Assistant
Columbia Medical Practice
02.2010 - 07.2013
Certified Medical Assistant -
MED TEC INSTITUTE
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