Diana Burz
Glendale,WI
Summary
Strong leader and problem-solver, and independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
RXP Logistics LLC
03.2020 - 04.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled transactions and maintained payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Manager of Business Care Home
Alternative Living For You
09.2012 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and elders.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs and administered medications,
- Handled incoming calls, bills and invoices and completed appropriate actions.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled doctor appointments for elders.
Teacher Assistant
Happy Valley School
08.2010 - 05.2012
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
Education
High School Diploma -
Marion C. Early High School
Morrisville, MO05.2007
Skills
- Time Management
- Complex Problem-Solving
- Customer Relationship Management
- Scheduling
- File Management
- Data Entry
- Administrative Support
- Customer and Client Relations
- Documentation and Reporting
- Telephone Skills
- Supply Management
- Spreadsheet Tracking
- Organization Skills
Certification
- Certified Manager Certification (Care Home)
- Caregiver certification
Timeline
Receptionist Administrator
RXP Logistics LLC
03.2020 - 04.2022
Manager of Business Care Home
Alternative Living For You
09.2012 - 12.2015
Teacher Assistant
Happy Valley School
08.2010 - 05.2012
High School Diploma -
Marion C. Early High School
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