Diana Bustos
Lancaster,CA
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
7
7
years of professional experience
Work History
Direct Support Professionals
Access Homecare Services
Lancaster, California
11.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Facilitated social interactions between participants and their peers in the community
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
Cashier Team Lead
Michoacana Ice Cream
Lancaster, California
01.2021 - 10.2022
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Analyzed sales data reports to identify trends in customer buying habits.
- Trained new cashiers on proper use of registers and store policies.
- Developed strong working relationships with team members to foster collaboration.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Flower Shop Manager
M & R Flower And Gift Shop
Lancaster, CA
02.2021 - 09.2022
- Trained new employees on company policies, procedures and product knowledge.
- Analyzed customer feedback surveys to determine customer satisfaction trends with regard to product offerings, pricing and service levels.
- Resolved conflicts between customers and staff members in a timely manner.
- Developed and implemented floral department standards for customer service, product selection and display.
- Investigated any discrepancies between reported sales figures versus actual stock on hand within the floral department.
- Conducted regular audits to identify areas for improvement in efficiency, safety and quality control measures.
- Identified potential areas of risk within the store's operations that could lead to financial losses or liability issues.
- Ensured compliance with all applicable laws regarding health codes, safety regulations and environmental protection.
- Collaborated with marketing team on strategies for promoting the store's floral services through digital channels.
- Prepared reports on sales data, inventory levels and other metrics related to the floral department.
- Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices.
- Performed periodic reviews of employee performance to ensure adherence to company policies and procedures.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Ensured compliance with all safety regulations in the workplace.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Researched new products or services that may be beneficial for the store's floral department.
- Reviewed contracts from vendors prior to signing in order to verify terms are acceptable per company policy.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
- Maintained salability and health of floral products by establishing clear care procedures.
- Delegated assignments and set schedules for effective coverage of floral department needs.
Cashier
Mariscos Costa Mar Restaurant
Palmdale, California
03.2017 - 08.2020
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
Skills
- Direct Patient Care
- Appointment Scheduling
- Chronic Disease Management
- Indirect Patient Care
- Care Delivery
- Progress Documentation
- Behavioral Management
- Client Support
- Knowledge of state regulations
- First-aid and CPR
- Social Skills Development
Timeline
Direct Support Professionals
Access Homecare Services
11.2022 - Current
Flower Shop Manager
M & R Flower And Gift Shop
02.2021 - 09.2022
Cashier Team Lead
Michoacana Ice Cream
01.2021 - 10.2022
Cashier
Mariscos Costa Mar Restaurant
03.2017 - 08.2020