Diana Byrd
Corpus Christi,TX
Summary
Dynamic professional with extensive experience in team leadership and operational efficiency, notably as Head of Housekeeping at Tropic Island Resort. Proven track record in policy development and inventory management, enhancing service quality and customer relations. Adept at problem-solving and fostering collaboration to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Enlisted Soldier
Texas National Guard
Abilene, US
08.2010 - Current
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Collaborated with team members to achieve project objectives and adhere to deadlines.
- Collaborated with cross-functional teams to enhance project efficiency. to achieve goals.
- Engaged with diverse coworkers to accomplish goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Head of Housekeeping
Tropic Island Resort
Port Aransas, US
06.2019 - 08.2020
- Direct and coordinate the daily operations of the housekeeping department.
- Supervised daily housekeeping operations, ensuring high standards at a premier tropical resort.
- Trained and mentored staff on housekeeping standards and procedures.
- Inspected rooms for compliance with quality and cleanliness standards, enhancing guest satisfaction.
- Ensure all rooms and public areas are thoroughly cleaned, presentable and ready to welcome guest.
- Coordinated cleaning schedules for guest rooms and public areas.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Maintain inventory of housekeeping supplies, to include linen inventory.
- Collaborated with maintenance team to address facility issues promptly.
- Report to property management of any damage or safety issues.
- Resolved customer complaints in a timely manner.
- Enhanced team flexibility by acquiring front office skills for operational support.
- Have knowledge of making reservations and the process of checking in and out process, able to answer any questions that the guest may have.
- Developed and implemented housekeeping policies and procedures, streamlining operations for improved team performance.
Fulfillment Lead Tech
Care Advantage Inc.
Fort Worth, US
05.2015 - 06.2019
- Led a team of pharmacy technicians to ensure accurate and timely fulfillment of prescriptions
- Oversaw filling and shipping of scripts to meet customer needs and maintain service standards
- Assisted in resetting back-end processes to streamline workflow and improve operational efficiency
Lead Pharmacy Technician
CVS
Saginaw, US
01.2008 - 08.2014
- Trained pharmacy technicians to enhance team competencies and service delivery.
- Maintain inventory
- Take care of customers
- Participated in monthly meetings to align team goals and share operational updates.
- Communicated effectively with team members and customers to ensure clarity and satisfaction.
- Multi phone lines
- Computer skills
Education
high school diploma -
hirschi high
Wichita Falls, TX01.1996
Skills
- Team leadership
- Inventory management
- Safety compliance
- Operational efficiency
- Policy development
- Customer relations
- Effective communication
- Problem solving
Military Service
Army, United States, Sgt, 10/01/10, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Head of Housekeeping
Tropic Island Resort
06.2019 - 08.2020
Fulfillment Lead Tech
Care Advantage Inc.
05.2015 - 06.2019
Enlisted Soldier
Texas National Guard
08.2010 - Current
Lead Pharmacy Technician
CVS
01.2008 - 08.2014
high school diploma -
hirschi high