Diana Cervantes

• Directed comprehensive care for over 300 patients with chronic and complex conditions, ensuring effective treatment plans and follow-up.
• Managed LPN assistant to ensure effective delivery of clinical care.
• Analyzed patient care processes and implemented strategic initiatives to elevate service delivery standards.
• Conducted comprehensive training sessions aimed at elevating team skills and maintaining adherence to established industry benchmarks.
• Engaged with stakeholders to design and implement strategic plans supporting organizational goals.
• Ensured maintenance of a professional and orderly atmosphere to promote safety and well-being for all individuals.
• Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.

• Directed case management efforts for medical and disability cases to ensure timely resolution.
• Facilitated communication with claimants, medical professionals, claims staff, and other stakeholders to gather essential information for informed medical decision-making.
• Addressed diverse inquiries through written, telephone, and in-person communication regarding case status.
• Conducted comprehensive case evaluations to assess injury and disability severity, ensuring alignment with treatment plans.
• Executed utilization of requested procedures and surgeries to ensure compliance with MDA guidelines.
• Facilitated referrals and recommendations to enhance case management effectiveness.
• Managed comprehensive care plans for diverse patient populations, ensuring adherence to clinical guidelines.

• Analyzed and arranged medical care plans with a focus on effective rehabilitation strategies for improved workforce integration.
• Executed surgical techniques and procedures to ensure compliance with MDA standards and enhance patient safety.
• Coordinated patient care plans with multidisciplinary teams to ensure comprehensive treatment.
• Monitored patient progress, adjusting care plans based on clinical outcomes and feedback.
• Educated patients and families on chronic disease management and health promotion strategies.
• Collaborated with healthcare providers to facilitate referrals and streamline service delivery.

• Oversaw coordination and evaluation of rehabilitation programs for injured and disabled individuals, ensuring implementation of effective recovery strategies.
• Streamlined interactions between carriers, attorneys, medical care providers, employers, and employees to ensure efficient resolution of issues.
• Conducted assessments of medical guidelines for care appropriateness and managed the approval process for medical procedures.
• Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support and resource allocation.

Adventist Health System - (August 2002-April 2012) -

Various Medical Roles:

RN staff nurse with the Progress Care Unit - Winter Park Campus from June 2009 - Jan 2012

Senior Nurse Tech and Nurse Tech SPCU - Winter Park Campus from April 2008 - June 2009

RN Practicum - Winter Park Campus from October 2008 - December 2008

Pre-Access Representative - Orlando/Maitland Campuses from August 2002 - March 2008