Diana Cañas Arias

Lead after school programs for TK, elementary, and middle school students, focusing on enrichment activities that support social, emotional, and academic development.

• Develop and implement lesson plans tailored to students’ age groups and educational needs.

• Manage classroom behavior and ensure a safe and inclusive learning environment.

• Collaborate with teachers, parents, and school staff to coordinate activities and track student progress.

Skills

• Classroom Management

• Lesson Planning and Curriculum Development

• Bilingual: Fluent in Spanish and English

• Strong Communication and Interpersonal Skills

• Child Development and Behavior Management

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Greeted guests upon arrival and offered directions
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Maintained detailed records of guest preferences to personalize future visits.

• Provided excellent customer service by promptly responding to client inquiries regarding documentation requirements and status updates.
• Expedited the verification process without compromising accuracy by prioritizing high-volume tasks during peak periods.
• Demonstrated strong problem-solving abilities in addressing complex cases or discrepancies found during document verification processes..
• Improved overall customer satisfaction by providing accurate verification services and timely responses to inquiries.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.

Cleaned & waited tables, made transactions , and made sure kitchen & store front were well maintained.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Sorted, organized, and maintained files.
• Word-processed documents by editing, proofreading and scanning [Number] documents.
• Organized documents and routed to correct recipients.
• Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
• Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
• Answered high-volume, multi-line phone promptly and courteously.
• Distributed office supplies and files for staff.
• Maintained office calendar, set appointments and booked conference rooms.
• Purchased and maintained office supplies.

• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.