Results-oriented social communication professional specializing in social media management and content strategy. I am a creative and dedicated team player with a strong sense of responsibility, and a proven ability to achieve objectives. I am eager to contribute my unique perspective and skills while upholding the highest standards for my organization.
Overview
6
6
years of professional experience
Work History
Communications Executive
Radisson Hotel Cartagena de Indias
Cartagena De Indias
11.2021 - 03.2024
Developed and maintained close working relationships with members of the press.
Responded to requests for information from the media.
Maintained a database of contact information for journalists and bloggers.
Created and managed content for social media platforms, including Twitter, Facebook, and LinkedIn.
Developed and executed communications strategies to promote brand awareness.
Assisted in developing video content for YouTube channels.
Monitored industry trends to stay up-to-date on the competitive landscape.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Coordinated positive media interviews and events sponsorships.
Monitored customer comments on various social media channels and responded in a timely manner.
Utilized Twitter and Facebook to promote products, services and content.
Community Manager
SmartInfo - Digital Agency
Cartagena De Indias
01.2021 - 09.2021
Analyzed community engagement data to inform future strategies.
Responded to customer inquiries in a timely manner.
Provided monthly reports on community metrics and progress towards goals.
Researched new trends in the digital space and adapted accordingly.
Monitored online conversations and provided constructive feedback.
Managed all social media platforms, growing the follower base.
Created content for social media platforms to engage the community.
Created engaging content for newsletters, blogs, and social media posts.
International Guest Coordinator
International Movie Festival of Cartagena de India
Cartagena De Indias
01.2020 - 03.2020
Coordination of guests for the 60th version of the FICCI, communicating with the guests, sending information, and coordinating the team of volunteers assigned to the area.
Offered guests details regarding the hotel's amenities, local arts and culture, nightlife, dining options, attractions, and museums.
Arranged for translators and other special services for guests.
Collaborated with other departments to ensure guests received the best service possible.
Provided guests with a positive experience and a professional impression.
Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
Coordinated volunteer activities and managed a team of 10 volunteers.
Social Media Management and Communications.
Cartagena De Indias Departament of Education
Cartagena De Indias
01.2018 - 12.2019
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
Coordinated positive media interviews and events sponsorships.
Education
Bachelor of Arts - Communications
Universidad De Cartagena
Cartagena De Indias
08-2018
Skills
Dedicated team player
Attention to detail
Reliability
Excellent communication
Sensitive material handling
Professional and mature
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Communications Executive
Radisson Hotel Cartagena de Indias
11.2021 - 03.2024
Community Manager
SmartInfo - Digital Agency
01.2021 - 09.2021
International Guest Coordinator
International Movie Festival of Cartagena de India
01.2020 - 03.2020
Social Media Management and Communications.
Cartagena De Indias Departament of Education
01.2018 - 12.2019
Bachelor of Arts - Communications
Universidad De Cartagena
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