Diana Calle
Newport
Summary
Results-oriented social communication professional specializing in social media management and content strategy. I am a creative and dedicated team player with a strong sense of responsibility, and a proven ability to achieve objectives. I am eager to contribute my unique perspective and skills while upholding the highest standards for my organization.
Overview
6
6
years of professional experience
Work History
Communications Executive
Radisson Hotel Cartagena de Indias
Cartagena De Indias
11.2021 - 03.2024
- Developed and maintained close working relationships with members of the press.
- Responded to requests for information from the media.
- Maintained a database of contact information for journalists and bloggers.
- Created and managed content for social media platforms, including Twitter, Facebook, and LinkedIn.
- Developed and executed communications strategies to promote brand awareness.
- Assisted in developing video content for YouTube channels.
- Monitored industry trends to stay up-to-date on the competitive landscape.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated positive media interviews and events sponsorships.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Utilized Twitter and Facebook to promote products, services and content.
Community Manager
SmartInfo - Digital Agency
Cartagena De Indias
01.2021 - 09.2021
- Analyzed community engagement data to inform future strategies.
- Responded to customer inquiries in a timely manner.
- Provided monthly reports on community metrics and progress towards goals.
- Researched new trends in the digital space and adapted accordingly.
- Monitored online conversations and provided constructive feedback.
- Managed all social media platforms, growing the follower base.
- Created content for social media platforms to engage the community.
- Created engaging content for newsletters, blogs, and social media posts.
International Guest Coordinator
International Movie Festival of Cartagena de India
Cartagena De Indias
01.2020 - 03.2020
- Coordination of guests for the 60th version of the FICCI, communicating with the guests, sending information, and coordinating the team of volunteers assigned to the area.
- Offered guests details regarding the hotel's amenities, local arts and culture, nightlife, dining options, attractions, and museums.
- Arranged for translators and other special services for guests.
- Collaborated with other departments to ensure guests received the best service possible.
- Provided guests with a positive experience and a professional impression.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Coordinated volunteer activities and managed a team of 10 volunteers.
Social Media Management and Communications.
Cartagena De Indias Departament of Education
Cartagena De Indias
01.2018 - 12.2019
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
- Coordinated positive media interviews and events sponsorships.
Education
Bachelor of Arts - Communications
Universidad De Cartagena
Cartagena De Indias08-2018
Skills
- Dedicated team player
- Attention to detail
- Reliability
- Excellent communication
- Sensitive material handling
- Professional and mature
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Communications Executive
Radisson Hotel Cartagena de Indias
11.2021 - 03.2024
Community Manager
SmartInfo - Digital Agency
01.2021 - 09.2021
International Guest Coordinator
International Movie Festival of Cartagena de India
01.2020 - 03.2020
Social Media Management and Communications.
Cartagena De Indias Departament of Education
01.2018 - 12.2019
Bachelor of Arts - Communications
Universidad De Cartagena
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