DIANA CALVAS ESPINOSA
Atlanta,GA
Summary
Professional with a background in Psychology and experience in both support and customer service environments. Skilled at adapting communication to diverse audiences, building positive relationships, and delivering high-quality service while maintaining professionalism and attention to detail.
Overview
17
17
years of professional experience
Work History
Child Psychology Intern
Dorotea Carrion Foundation
Loja Ecuador
03.2025 - 04.2026
- Conducted client intake assessments to evaluate psychological needs.
- Developed educational materials on mental health topics to enhance community awareness and resilience.
- Analyzed case studies to identify patterns and improve intervention approaches within the organization.
- Delivered group therapy sessions on various topics, facilitating interpersonal connections among participants and promoting skill-building opportunities.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Assisted in facilitating group therapy sessions, promoting participant engagement and therapeutic outcomes.
- Collaborated with multidisciplinary teams to support comprehensive care strategies for clients.
- Implemented data collection methods to track client progress and inform treatment adjustments.
Customer Service Representative
Hormoliga Cia Ltda.
Loja
02.2017 - 05.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline workflows and improve service delivery.
- Analyzed customer feedback to identify trends and implement improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pspsychological Counseling Department Intern
Unidad Educativa Fiscomisional Alberto Zambrano Palacios
Olmedo, Loja
05.2015 - 04.2016
- Developed and maintained documentation for internal procedures and policies.
- Maintained accurate records of all departmental files and documents, ensuring easy access to information when needed.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Analyzed problems and worked with teams to develop solutions.
- Coordinated and scheduled meetings and appointments.
Pspsychological Counseling Department Intern
Colegio Técnico Mixto 27 de Febrero
Loja
02.2012 - 06.2012
Customer Service Cashier
Placacentro Decocomaderas
Loja
04.2009 - 09.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Science - Educational Psychology
Nacional University of Loja
Ecuador07-2016
Master in Psychological Intervention For Children - Education
UNIR
SPAIN03-2027
Skills
- Organization
- Adaptability
- Emotional Intelligence
- Active listening
- Empathy development
- Customer Service Orientation
- Self-reflection
- Professionalism
- Hardworking
- Employee training
Idiomas
Español
Ingles
Timeline
Child Psychology Intern
Dorotea Carrion Foundation
03.2025 - 04.2026
Customer Service Representative
Hormoliga Cia Ltda.
02.2017 - 05.2022
Pspsychological Counseling Department Intern
Unidad Educativa Fiscomisional Alberto Zambrano Palacios
05.2015 - 04.2016
Pspsychological Counseling Department Intern
Colegio Técnico Mixto 27 de Febrero
02.2012 - 06.2012
Customer Service Cashier
Placacentro Decocomaderas
04.2009 - 09.2011
Bachelor of Science - Educational Psychology
Nacional University of Loja
Master in Psychological Intervention For Children - Education
UNIR