Diana Camacho
St. Cloud
Summary
Dynamic Advanced Medical Support Assistant with the Department of Veterans Affairs, recognized for exceptional customer service and problem-solving abilities. Proven expertise in electronic health records management and regulatory compliance, driving operational efficiency and enhancing patient outcomes. A collaborative team player dedicated to continuous improvement and organizational growth.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Orlando
03.2021 - Current
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Updated outdated patient information to maintain current records.
- Contacted medical facilities to schedule patients for admission.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified patient insurance coverage for services rendered at the facility.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Education
MBA - Human Resources
University of Phoenix
Phoenix, AZ07-2025
BBA - Business Administration And Management
Ana G. Mendez University System
San Juan, PR 05-2008
Skills
- Employee recruitment
- Performance management
- Regulatory compliance
- Team collaboration
- Project management
- Customer service
- Problem solving
- Data analysis
- Time management
- Professionalism
- Office support
- Electronic charting
- Attention to detail
- Electronic health records management
- Compassionate caregiver
- HIPAA compliance
- Telehealth coordination
- Organizational growth
- Problem-solving
- Multi-line telephone system operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
03.2021 - Current
MBA - Human Resources
University of Phoenix
BBA - Business Administration And Management
Ana G. Mendez University System
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