Diana Camara
Kissimmee,FL
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
PPCA Internal Medicine
Coral Springs, FL
01.2025 - Current
- Processed payments.
- Managed front office customer service, appointment management, billing, and administration tasks.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Protected patients by observing strict HIPAA guidelines.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients, verified insurance information and collected copays.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Insurance Verification Specialist
baylis and brown orthopedics
Plantation, FL
08.2024 - 01.2025
- Educated patients on their insurance benefits and coverage limitations.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Registration Receptionist
Broward Health Imperial Point
Fort Lauderdale, FL
03.2023 - 08.2024
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Verified patient demographic information and updated records accordingly.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Scanned documents into electronic filing systems for easy retrieval.
Education
Certified Phlebotomy Technician
FITI Schools
Doral, FL03-2023
High School Diploma -
San Martin De Porres
Venezuela 07-2019
Associate of Science -
Broward College
Fort Lauderdale, FLSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient scheduling
- Effective communication
- Patient registration
- Call handling
- Payment collection
- Appointment management
- Written communication
- Organizational skills
- Medical terminology
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Front Desk Medical Receptionist
PPCA Internal Medicine
01.2025 - Current
Insurance Verification Specialist
baylis and brown orthopedics
08.2024 - 01.2025
Registration Receptionist
Broward Health Imperial Point
03.2023 - 08.2024
Certified Phlebotomy Technician
FITI Schools
High School Diploma -
San Martin De Porres
Associate of Science -
Broward College
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