Diana Campos
Chicago,IL
Summary
A focus and well presented individual who has a record of putting customers first and achieving high retail standards. Having a commitment to work to the best of my ability and always looking to address customer's needs first. Process driven and goal oriented, positive and solid team player with upbeat and positive attitude. Dedicated in customer service and motivated to contribute to company success using every opportunity to maximize sales opportunities.
Overview
16
16
years of professional experience
Work History
Service and Engagement Team Lead
Target
Hodgkins, IL
03.2021 - 01.2024
- Created team-wide communication processes, ensuring all members had access to the same information in a timely manner.
- Provided guidance to team members on performance issues, providing feedback when necessary.
- Established clear goals for the team that aligned with organizational objectives.
- Analyzed data collected from customer surveys to identify areas of improvement within our engagement strategies.
- Championed cross-team collaboration by encouraging knowledge sharing between departments.
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
- Managed employee recognition programs designed to motivate staff performance.
- Resolved conflicts between team members while maintaining a positive work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Experience Manager
Five Below Inc.
Chicago Ridge, IL
03.2020 - 03.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited, hired and trained individuals demonstrating passion, dedication and added value to team.
- Maintained retail store presentation by overseeing merchandise replenishment, customer satisfaction and inquiry response.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Sales Representative
Ashley Furniture HomeStore
Chicago, Illinois
12.2019 - 03.2020
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
General Manager
DD's Discounts
Chicago, IL
08.2018 - 09.2019
- Managed store appearance, including merchandising and displays, signage, and decorations based on current promotions causing to end the year with a 134% Sales to Budget
- Reorganized the sales floor to meet company demands, based on season, holiday, and current event
- Generated repeat business through exceptional customer service and responded to customer concerns or complains with friendly and knowledgeable service
- Hired, trained and managed a team of 40 associates, including evaluating performance and enforcing disciplinary actions
- Provided direction and instruction to associates on a variety of tasks, including markdowns, Stock processes, and Cashiering process
- Delegated work to employees based on store specific needs, individual strengths and unique training
- Worked closely with the district manager to build and maintain store brand as well as implementing succession plan by developing associates into leadership roles
- Reduced process lags to ensure optimal productivity in all departments
- Oversaw daily cash register operations and cash management
- Trained all new managers on store procedures and policies
- Oversaw budgetary matters, including scheduling, purchases, and supply orders
Assistant Store Manager
dd's DISCOUNTS
Burbank , IL
03.2018 - 07.2018
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Delegated work to employees based on shift requirements and individual strengths.
- Offered direction and gave constructive feedback to motivate team members.
- Resolved customer problems by investigating issues, answering questions and providing resolutions
- Recruited, hired, developed and retail talent for the company.
- Held each team member accountable for achieving performance goals.
Assistant Store Manager
Ross Dress for Less
Berwyn , IL
9 2016 - 3 2018
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Delegated work to employees based on shift requirements and individual strengths.
- Offered direction and gave constructive feedback to motivate team members.
- Resolved customer problems by investigating issues, answering questions and providing resolutions
- Recruited, hired, developed and retail talent for the company.
- Held each team member accountable for achieving performance goals.
Area Supervisor
Ross Dress for Less
Chicago, IL
1 2016 - 9 2016
- Delivered exceptional, friendly and fast service.
- Delegated work to employees based on business needs.
- Offered direction and gave constructive feedback to motivate team members.
- Resolved customer problems by investigating issues, answering questions and providing resolutions
Salesfloor Associate
Ross Dress for Less
Evergreen Park, IL
11 2015 - 1 2016
- Worked as a team member to provide exeptional customer service.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Received and processed cash and credit payments for purchases.
- Returned merchandise to its designated locations
Key Holder
El Dorado Jewlers
Chicago, IL
05.2008 - 11.2010
- Maintained positive relationships with customers
- Efficiently addressed issues with customers to ensure quick resolution.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Trained new employees on company customer service policies
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Verified that all merchandising standards were maintained
Education
Medial Billing and Coding
U. S Career Institute
2018
GED -
Excel High School
2013
Skills
- Excellent communication
- Computer-savvy
- Results-oriented
- Operations management
- Training and development
- Bilingual in English and Spanish
- Positive learning process
- Active Listening Skills
- Client-focused
- Trend forecasting
- Goal setting
- Leadership and team building
- Safety protocol
Timeline
Service and Engagement Team Lead
Target
03.2021 - 01.2024
Customer Experience Manager
Five Below Inc.
03.2020 - 03.2021
Sales Representative
Ashley Furniture HomeStore
12.2019 - 03.2020
General Manager
DD's Discounts
08.2018 - 09.2019
Assistant Store Manager
dd's DISCOUNTS
03.2018 - 07.2018
Key Holder
El Dorado Jewlers
05.2008 - 11.2010
Assistant Store Manager
Ross Dress for Less
9 2016 - 3 2018
Area Supervisor
Ross Dress for Less
1 2016 - 9 2016
Salesfloor Associate
Ross Dress for Less
11 2015 - 1 2016
Medial Billing and Coding
U. S Career Institute
GED -
Excel High School