Diana Campos
Newnan,GA
Summary
Proven to enhance clinic efficiency at Kaiser Permanente by adeptly managing appointment schedules and reducing no-show rates, I excel in HIPAA compliance and patient relations. My ability to quickly adapt to new software and collaborate effectively with healthcare providers has significantly improved patient satisfaction and clinic utilization.
Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate for bilingual individuals (English and Spanish).
Hardworking team player with experience in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Medical Appointment Clerk
Kaiser Permanente
11.1997 - 06.2020
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Increased workplace efficiency by cross-training in multiple administrative roles, providing backup support when needed.
- Reduced no-show rates through diligent follow-up phone calls, leading to improved clinic utilization rates.
- Demonstrated adaptability by quickly learning new software systems for appointment scheduling and record-keeping purposes.
- Optimized appointment availability through effective management of cancellations and rescheduling requests.
- Assisted healthcare providers by coordinating referrals and obtaining necessary authorizations for specialist visits.
- Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
- Coordinated diagnostic testing appointments for patients, streamlining their overall healthcare experience.
- Supported office operations by performing routine clerical tasks such as filing and data entry.
- Maintained up-to-date knowledge of clinic policies, insurance guidelines, and medical terminology to effectively communicate with patients and healthcare providers.
- Contributed to a positive clinic atmosphere by providing exceptional customer service to both patients and colleagues.
- Collaborated with medical staff to address any schedule conflicts or changes, ensuring minimal disruption to patient care.
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Promoted a welcoming environment for diverse populations by offering language assistance services when necessary.
- Enhanced office organization by maintaining accurate and up-to-date electronic health records for each patient.
- Streamlined appointment scheduling process, resulting in reduced patient wait times and increased clinic efficiency.
- Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Monrovia High School
Monrovia, CA06.1991
Skills
- HIPAA Compliance
- Patient Scheduling
- Appointment management
- Strong Organization
- Patient confidentiality
- Data Entry
- Follow-up skills
- Appointment Coordination
- Schedule Management
- Patient Relations
- Calendar Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Organization and Time Management
- Decision-Making
- Relationship Building
- Flexible Schedule
- Documentation and Recordkeeping
- Computer Proficiency
- Task Prioritization
- Self Motivation
- Staff Leadership
- Scheduling Tests and Procedures
- Medical Terminology
- Interpersonal Skills
- Goal Setting
- Appointment Scheduling
- Professionalism
- Calendar and Appointment Management
- Written Communication
- Appointment Setting
- Collaboration and Teamwork
Hobbies: Scrapbooking, Cooking, Orginizing Events.
I enjoy scrapbooking, cooking and baking because it brings me joy and a sense of calmness in this fast-paced world. I also enjoy organizing events, i.e. family gatherings, birthday, anniversary parties, I love the sense of community and camaraderie.
Hobbies: Scrapbooking, Baking, Cooking, Orginizing Events.
I enjoy scrapbooking, baking and cooking because it brings me joy and satisfaction in a fast-paced world. I also enjoy orga
Hobbies: Scrapbooking, Baking, Cooking, Organizing Events.
I enjoy scrapbooking, baking and cooking because it brings me joy and happiness in this fast-paced world. I, also like organizing events, i.e. family gatherings, birthdays, anniversary parties; I love the camaraderie amongst family, friends and the community.
Languages
Spanish
Native or Bilingual
Timeline
Medical Appointment Clerk
Kaiser Permanente
11.1997 - 06.2020
High School Diploma -
Monrovia High School