Diana Cantu
Mission,TX
Summary
Dynamic professional with extensive experience at Vestas American Wind, excelling in operational efficiency and team leadership. Proven track record in project scheduling and process optimization, enhancing workflow and compliance. Adept at training staff and fostering collaboration, ensuring safety and high performance in fast-paced environments. Bilingual communicator with strong problem-solving skills.
Overview
27
27
years of professional experience
Work History
Service Operations Dispatcher
Vestas American Wind
Mission, United States
03.2022 - Current
- Monitored real-time dispatch operations, adjusting schedules to optimize efficiency.
- Communicated with teams to ensure timely arrivals and departures.
- Supported compliance with safety protocols during dispatch activities.
- Collaborated with cross-functional teams to enhance workflow processes.
- Trained new team members on operational standards and dispatch procedures.
- Coordinated with departments to maintain smooth operations across functions.
- Managed multiple projects, consistently meeting deadlines and objectives.
- Developed strategies for operational efficiency through process optimization initiatives.
Wind Turbine Lead Technician
Vestas American Wind
Odessa, United States
03.2019 - 03.2022
- Supervised installation and maintenance of wind turbine systems to maximize operational efficiency.
- Conducted comprehensive safety inspections and ensured compliance with industry standards.
- Trained junior technicians on operational procedures and best practices to enhance technical proficiency.
- Led troubleshooting, repairs, and upgrades of wind energy equipment for optimal performance.
- Managed inventory of tools and parts to streamline workflow and reduce downtime.
- Collaborated with engineering teams to implement effective technical solutions.
- Tested components, assemblies, and systems to diagnose and resolve issues accurately.
- Documented processes and created detailed reports summarizing installation activities.
Office Manager
SW Auto LLC
Houston, United States
01.2005 - 06.2017
- Managed daily operations to foster a productive work environment.
- Coordinated schedules and appointments for executives and team members.
- Oversaw inventory management, ensuring adequate supply levels.
- Implemented policies and procedures to improve workflow efficiency.
- Tracked invoices and payments for accuracy in accounts receivable and payable.
- Trained administrative staff on best practices and compliance standards.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Created spreadsheets in Excel for tracking employee leave requests.
Store Manager
CICI's Pizza
Houston, United States
01.2003 - 12.2005
- Leadership and Team Management: Recruit, train, and supervise team members, promoting a positive atmosphere and ensuring adequate staffing levels to meet operational needs.
- Guest Focus: A commitment to exceeding guest expectations and resolving issues professionally.
- Teamwork and Communication: Strong interpersonal skills to foster teamwork and clearly communicate standards to the staff.
- Operational Oversight: Direct daily operations, ensuring compliance with all company policies and standards for food, service, and cleanliness.
- Customer Service: Model the 'CiCi's Guest promise' and ensure that team members provide prompt, friendly service, respond to guest concerns, and use feedback to improve the guest experience.
- Product and Inventory Management: Oversee the preparation of food products, manage inventory effectively, and minimize waste to control costs.
- Financial Accountability: Manage cash and inventory levels, and collaborate with the direct supervisor to drive profitability and achieve sales goals.
- Facility Maintenance: Ensure the restaurant is clean, safe, and well-maintained, including the upkeep of facilities and equipment.
Store Manager
Subway
Houston, United States
01.1999 - 01.2003
- Managed daily operations and staff scheduling to optimize store performance and efficiency.
- Trained and supervised team, ensuring high service standards and customer satisfaction.
- Oversaw inventory management by analyzing sales trends and adjusting stock levels.
- Conducted staff meetings to communicate goals and address operational issues effectively.
- Ensured compliance with health, safety regulations, and company policies.
- Handled customer inquiries, resolving complaints promptly to maintain satisfaction.
- Created visually appealing displays to boost product promotions and sales.
- Prepared monthly reports detailing sales figures, expenses, and profits.
Education
Wind Turbine Technician - Wind Turbine Technician (Certificate)
MIAT College of Technology
Houston, TX03.2018
CompTIA A+ Certification - Nformation Technology
HOUSTON COMMUNITY COLLEGE
Houston, TX01-2001
GED -
HCC
Houston, TX06.2000
Skills
- Financial accounting and management
- Operational oversight and efficiency
- Mathematics proficiency
- Routine maintenance and repair
- Food preparation and safety
- Proactive monitoring and control
- CompTIA A certification
- Project scheduling and planning
- Marketing localization strategies
- Schematics and design interpretation
- Demand planning and inventory control
- Cleanliness standards adherence
- Staff management and mentorship
- Food service operations
- Communication skills enhancement
- Field services expertise
- SAP ERP utilization
- Verbal and written communication skills
- Operational efficiency improvement
- Mentorship and coaching techniques
- Inventory control systems management
- Sales goal achievement strategies
- Bilingual communication abilities (Spanish)
- Continuous improvement initiatives
- Team collaboration
- Real-time monitoring
- Safety compliance
- Process optimization
- Operational efficiency
- Dispatch coordination
- Technical troubleshooting
- Inventory management
- Customer relationship management
- Effective communication
- Employee training
- Problem solving
- Leadership skills
- Policy enforcement
- Incident reporting
- Scheduling expertise
- Task delegation
- Schedule management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Operations Dispatcher
Vestas American Wind
03.2022 - Current
Wind Turbine Lead Technician
Vestas American Wind
03.2019 - 03.2022
Office Manager
SW Auto LLC
01.2005 - 06.2017
Store Manager
CICI's Pizza
01.2003 - 12.2005
Store Manager
Subway
01.1999 - 01.2003
Wind Turbine Technician - Wind Turbine Technician (Certificate)
MIAT College of Technology
CompTIA A+ Certification - Nformation Technology
HOUSTON COMMUNITY COLLEGE
GED -
HCC