Diana Cardwell
Leesburg
Summary
Detail-oriented professional with expertise in scheduling management, document preparation, and data entry. Proven ability to enhance customer satisfaction through effective communication and coordination.
Overview
5
5
years of professional experience
Work History
Secretary
Cardwell family remodeling
Leesburg
01.2021 - Current
- Managed scheduling and appointments for remodeling consultations and project timelines.
- Coordinated communication between clients and contractors to ensure project clarity.
- Maintained organized filing systems for contracts, invoices, and client records.
- Assisted in preparing documentation for project proposals and bids.
- Handled incoming calls and inquiries with professional customer service skills.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
Customer Service Specialist
Homedepot
Mount Pleasant
03.2025 - 09.2025
- Assisted customers with product inquiries and service-related issues.
- Processed transactions accurately at the point of sale.
- Maintained organized and stocked merchandise displays in the store.
- Resolved customer complaints effectively to ensure satisfaction.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Sales Specialist
The homedepot
Mount Pleasant
08.2024 - 03.2025
- Assisted customers in selecting products and understanding features.
- Provided product knowledge to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in inventory management and restocking of merchandise.
- Engaged with customers to build rapport and encourage repeat visits.
- Resolved customer complaints in a timely manner.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
Education
GED -
Northeast Texas Community College
Mount Pleasant, Texas, TX10-2017
Skills
- Scheduling management
- Document preparation
- Data entry
- Invoice processing
- Customer service
- Communication coordination
Timeline
Customer Service Specialist
Homedepot
03.2025 - 09.2025
Sales Specialist
The homedepot
08.2024 - 03.2025
Secretary
Cardwell family remodeling
01.2021 - Current
GED -
Northeast Texas Community College