Diana Carreon Valera
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
BDC Representative
Gessner Auto
01.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Sales Representative
Metro By T-Mobile
01.2020 - 10.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Associate
The Pink Glam Closet
03.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier Manager
3 For 25 Shoes
01.2015 - 02.2016
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Worked flexible schedule and extra shifts to meet business need.
- Submission of end of days report.
Sales Representative
Cricket Wireless
01.2010 - 11.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and
- promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction.
- Open and closing procedures
- Stocking Inventory
- Submission end of day Reports
Waitress
Taqueria Arandas
02.2009 - 08.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Cleaned and maintained work area
Skills
Inventory management , Sales , Communication Skills
Customer Service , Fast learner
Organization
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Gessner Auto
01.2022 - Current
Sales Representative
Metro By T-Mobile
01.2020 - 10.2021
Sales Associate
The Pink Glam Closet
03.2018 - 11.2019
Cashier Manager
3 For 25 Shoes
01.2015 - 02.2016
Sales Representative
Cricket Wireless
01.2010 - 11.2012
Waitress
Taqueria Arandas
02.2009 - 08.2010
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