Diana Carrillo
Buckeye,AZ
Summary
Hardworking -Youth Case Manager ; supportive of client and team needs. Multitasks effectively under demanding loads and prioritizes work to accomplish challenging objectives.
Familiar with needs- barriers of the youth and competent in coordinating records, arranging referrals and protecting personal information.
Dedicated youth case manager and costumer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Youth Case Manager
Chicanos Por La Causa - CPLC
02.2020 - Current
- Providing effective case management services for youth.
- Securing support services, adult mentoring, financial literacy, creating & completing educational goals, and employment research.
- Maintain and case note client contact according to the program provider policies. (Twice per month or more depending on client needs).
- Completing all necessary paperwork and submitting appropriate program applications, forms records, and supporting documents.
- Participating in scheduled training and/ or staff development activities.
- Effectively and accurately representing the organization as need it.
Career Advisor
Arizona Center For Youth Resources
08.2019 - 12.2020
- Maintain and case note client contact according to program policy, assist with interviewing assessing of client educational and career interest, assets and needs.
- · Provide resources to youth and ACYR staff and continuously gain knowledge with regard to case management resources/ training.
- · Reports from Arizona @ work, City of Phoenix and Arizona @ work, Maricopa County.
- · Effectively and accurately present workforce development overview and communication information relative to eligibility for services, program requirement, available services.
- Developed career and education plans based on individual needs to 60+ youth.
- Maintained case files and documented actions.
- Helped students evaluate course choices and select relevant classes.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
Registrar
City View High School.
12.2018 - 08.2019
- Maintains and respects confidentiality of student and school personnel information.
- Provides information, prepares correspondences and related matters, prepares and maintains files and records, and completed all necessary steps associated with student registration and withdrawal;
- Assists teachers, parents and students with student registration and withdrawals;
- Reviews requests made by Social Security Administration, law enforcement officers, Child Protective Services, mental health representatives, and other support staff and completes, for administrative review. Ensures that record requests are completed within a reasonable time-frame.
- Maintains records in accordance with District policies and procedures and the Arizona State Records Retention requirements;
- Complies with and supports school and District regulations and policies;
- Attends District training to stay current with changes in data requirements and implements those changes in within the proscribed timelines;
- Performs other duties as assigned or required.
Assistant Manager
Kingsley Management Corp.
06.2014 - 08.2016
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Kept accurate records of all resident and tenant correspondence. 200+ units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Education
No Degree - Accounting And Business Management
Gate Way Community College
Phoenix 08.2007
High School Diploma -
Wilson Charter High School
Phoenix, AZ08.2003
Skills
- Organization
- Communication
- Delegation
- Time Management Skills
- Understanding
- Conflict Resolution Skills
- Computer and Technology Skills
- Approachable
- Writing case histories
Certification
- Certified Trauma Support Specialist (CTSS).
- EQUSS " Legacy In Action" Costumer Service Training.
- Kith & Kin - Certificate.
- C.P.R - Fist Aid.
Timeline
Junior Youth Case Manager
Chicanos Por La Causa - CPLC
02.2020 - Current
Career Advisor
Arizona Center For Youth Resources
08.2019 - 12.2020
Registrar
City View High School.
12.2018 - 08.2019
Assistant Manager
Kingsley Management Corp.
06.2014 - 08.2016
No Degree - Accounting And Business Management
Gate Way Community College
High School Diploma -
Wilson Charter High School
- Certified Trauma Support Specialist (CTSS).
- EQUSS " Legacy In Action" Costumer Service Training.
- Kith & Kin - Certificate.
- C.P.R - Fist Aid.
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