Diana Carrillo
Turlock,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Graduate student seeking to further expand network and skillset while offering experience in administrative support, customer service, and applied behavior analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant / RBT
Creative Solutions for Hope
07.2023 - 02.2024
- Worked directly with clients providing Applied Behavior Analysis (ABA) therapy
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created staff and onboarding schedules for staff and clients while maintaining employee and client confidentiality
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Implemented skill acquisition programs tailored to each client's unique needs and abilities.
- Participated in parent training sessions, empowering caregivers with essential tools for supporting their child''s growth.
Center Administrator
Xcite Steps
07.2022 - 07.2023
- Managed room assignments and therapy schedules within the center
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Managed financial tasks such as budget development, expense tracking, invoice processing to maintain fiscal responsibility.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
- Organized special events and activities to enhance student experiences while promoting community engagement.
Behavioral Health Technician
Xcite Steps
12.2021 - 07.2023
- Worked with individuals with ASD and implemented behavior interventions plans
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Learned specialized behavior approaches to implement behavioral strategies.
Lead Server
Outcast Grill
09.2020 - 08.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Senior Caregiver
Senior Helpers
11.2020 - 02.2021
- Assisted elderly clients with all in home needs including bathing, household chores, and transportation
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
Crew Lead
Aztec Shops
01.2020 - 11.2020
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
Master of Arts in Applied Behavior Analysis -
Arizona State University
05.2025
Bachelor of Arts - Speech, Language, And Hearing Sciences
San Diego State University
San Diego 05.2021
Skills
- Case Management
- Behavioral Health
- Hospice Care
- Dementia Care
- Autism Experience
- Medication Administration
- Customer Service
- Office Administration
- Data Entry
Certification
- RBT Certification
- First Aid Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Volunteer
Sigma Phi Omega Sorority Inc.
National Board California Governor 07/2023 - Present
- Managed communication across 4 chapters in California
- Delegated assignments to chapters and maintained close relationship to follow up on progres
National Board Secretary 07/2022 - 07/2023
- Created contact sheets for 100+ girls across California and Texas
- Maintained communications for chapters across Texas and California
- Organized an event hosting 50+ girls
Timeline
Administrative Assistant / RBT
Creative Solutions for Hope
07.2023 - 02.2024
Center Administrator
Xcite Steps
07.2022 - 07.2023
Behavioral Health Technician
Xcite Steps
12.2021 - 07.2023
Senior Caregiver
Senior Helpers
11.2020 - 02.2021
Lead Server
Outcast Grill
09.2020 - 08.2022
Crew Lead
Aztec Shops
01.2020 - 11.2020
Master of Arts in Applied Behavior Analysis -
Arizona State University
Bachelor of Arts - Speech, Language, And Hearing Sciences
San Diego State University