Diana Carrillo
Hutto
Summary
Accomplished Head Housekeeper at Brookdale Assisted Living, renowned for elevating guest satisfaction through exceptional cleanliness and organization. Expert in sanitation standards and customer service, I streamlined processes to cut costs and trained staff in best practices, significantly enhancing efficiency and safety compliance. My leadership ensured the highest service quality, fostering trust and loyalty among clients.
Overview
25
25
years of professional experience
Work History
Head Housekeeper
Brookdale Assisted Living
03.2021 - Current
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Managed laundry sorting, washing, drying, and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
Custodian
Shoreline Christian Church
02.2000 - 09.2019
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Reduced supply costs through efficient inventory management and judicious use of cleaning supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Garland High School
Garland, TX05-1985
Skills
- Cleaning practices
- Customer service focus
- Cleaning and sanitation
- Vacuuming and sweeping
- Work inspection
- Exceptional organization
- Health and safety compliance
- Sanitation standards
- Quality improvements
- Client relations
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Head Housekeeper
Brookdale Assisted Living
03.2021 - Current
Custodian
Shoreline Christian Church
02.2000 - 09.2019
High School Diploma -
Garland High School
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