Diana Carroll
Temple Hills,MD
Summary
Skilled in patient care and orthopedic splinting, I leveraged these abilities at Kaiser Permanente to enhance patient satisfaction and safety. My proactive approach and effective customer support significantly improved service efficiency. By focusing on clinical documentation and vital signs monitoring, I contributed to a 20% increase in treatment accuracy, demonstrating strong teamwork and communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Urgent Care Technician
Kaiser Permanente
04.2020 - Current
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Performed blood draws and other diagnostic tests accurately, facilitating swift analysis and treatment decisions.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- Enhanced patient comfort by providing attentive and compassionate care.
- Administered medications as directed by nursing staff, adhering to strict protocols for dosages and timing.
- Participated in ongoing training sessions to stay updated on latest best practices in patient care techniques.
- Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
Emergency Department Technician
Charles Regional Medical Center
07.2015 - 02.2023
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Conducted regular inventory checks of medical supplies to maintain adequate stock levels within the Emergency Department.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Administered IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans.
- Served as a patient advocate, liaising between medical professionals and patients to ensure optimal care delivery.
- Applied orthopedic devices like traction and OCL splints.
- Provided emotional support to patients and families during stressful situations, fostering trust and communication.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Disinfected tools, equipment and surfaces between patients.
ED Medstar Service Associate
Washington Hospital Center
05.2013 - 08.2014
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Arranged hospital admissions for patients.
- Received and routed messages and documents to appropriate staff.
- Discharge, breakdown and scan patient charts into hospital system.
- Contacted Medical Examiners office and WRTC for notification of patient death.
Unit Secretary
Providence Hospital
03.2009 - 04.2013
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Orthopedic Technician
Commonwealth Orthopedics and Rehabilitation
11.1999 - 02.2006
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
- Strengthened teamwork and collaboration among clinic staff by actively participating in meetings, sharing knowledge, and providing constructive feedback.
- Facilitated successful rehabilitation efforts through ongoing communication with physical therapists regarding patient progress and needs.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
- Participated in continuing education opportunities such as workshops conferences to stay updated on industry advancements.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
- Fitted appliances onto patients and made necessary adjustments.
Education
No Degree - Paramedicine
Prince George's Community College
Upper Marlboro, MD12-2016
Some College (No Degree) - CNA
Healthcare Training Solutions
Temple Hills, MD03-2013
EMT
Prince George's Community College
Upper Marlboro, MD12-2011
Skills
- Patient care
- Orthopedic splinting
- Customer support
- Incoming call reception
- Basic life support
- Vital signs monitoring
- Blood draw techniques
- Patient scheduling
- Suture removal
- Clinical documentation
- Splinting
- Immunization administration
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Timeline
Urgent Care Technician
Kaiser Permanente
04.2020 - Current
Emergency Department Technician
Charles Regional Medical Center
07.2015 - 02.2023
ED Medstar Service Associate
Washington Hospital Center
05.2013 - 08.2014
Unit Secretary
Providence Hospital
03.2009 - 04.2013
Orthopedic Technician
Commonwealth Orthopedics and Rehabilitation
11.1999 - 02.2006
No Degree - Paramedicine
Prince George's Community College
Some College (No Degree) - CNA
Healthcare Training Solutions
EMT
Prince George's Community College
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