Diana Castillo
Cape Coral,USA
Summary
Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. skilled in data entry and pharmacy compliance Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Results-driven individual with vast experience in retail pharmacies Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records Willing to relocate: Anywhere
Overview
5
5
years of professional experience
Work History
Instructor
Ascend Transitions Services
08.2025 - Current
- Developed and implemented engaging curricula tailored to diverse learning needs.
- Facilitated hands-on training sessions to enhance participant skillsets and confidence.
- Evaluated learner progress through assessments and delivered constructive feedback for enhancement.
- Collaborated with interdisciplinary teams to create inclusive educational environments.
- Led workshops focused on best practices in instructional strategies and learner engagement techniques.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
- Teach adults with disabilities life skills
Caregiver
Preferred care at home
02.2025 - 08.2025
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Assisted with physical therapy exercises as directed by healthcare professionals
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
- Provided assistance with toileting needs while respecting the dignity and privacy of clients
In Home Expert
Asurion
10.2023 - 12.2024
- Consistently exceeded monthly sales targets through effective phone sales techniques and persuasive communication skills
- Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
- Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
- Implemented proactive outbound calling strategies to generate new leads and expand the customer base
- Identified upselling opportunities during phone conversations resulting in an increase of average order value
- Maintained detailed records of all interactions with customers including call logs, emails, and notes for future reference
- Participated in ongoing training sessions to enhance product knowledge, improve selling skills, and stay updated on industry trends
- Assisted customers with post-sales inquiries such as returns/exchanges or warranty claims providing prompt resolution and maintaining positive relationships
- Managed a high volume of inbound calls while maintaining quality standards for call handling time and customer satisfaction ratings
- On the road
Pharmacy Technician
CVS Health
08.2022 - 09.2024
- Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy
- Enter patient and order information into the pharmacy system
- Provide quality customer service to co workers
- Collect, organize, and evaluate of patient information
- Receive prescriptions sent electronically from doctors' offices
- Receive written prescription or refill requests and verify that the information is complete and accurate
- Establish and maintain patient profiles, including lists of medications taken by individual patients
- Process new and refill prescriptions
- Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law
- Communicate with patients by telephone and takes refill requests from patients
- Transfers calls from providers to the pharmacist when necessary
- Perform other tasks assigned while working in a fast paced environment
- Work a flexible schedule
DSP/Caregiver
Our Mother's Home
04.2021 - 08.2023
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Administered medications according to prescribed schedules and documented any changes or reactions
- Supported individuals in maintaining a clean and organized living environment
- Promoted independence by teaching life skills such as cooking, cleaning, and budgeting
- Organized recreational activities and outings to promote socialization and community integration
- Ensured the safety of individuals by implementing appropriate safety measures at all time
- Documented daily activities, progress notes, incidents, and other relevant information accurately and timely
- Attended training sessions on topics related to disability services to enhance knowledge and skills
- Advocated for the rights of individuals with disabilities within the community
- Collaborated with families or guardians to ensure continuity of care
- Participated in team meetings to discuss individual progress, challenges, or modifications needed
- Fostered positive relationships built on trust between myself as a DSP professional & clients served
- Implemented behavior management techniques to support individuals in managing challenging behaviors
- Provided transportation assistance to individuals for appointments, outings, or errands as needed
- Maintained a positive attitude and professional demeanor in high-stress situations
- Maintained accurate records of medications administered, documenting any changes or adverse reactions
- Created personalized care plans for each client based on their individual needs and preferences
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
Designated Hitter pharmacy technician
Walgreens
10.2021 - 02.2022
- Communicate with patients over the telephone.
- Establish & maintain patient profiles including list of medications taken by individual patients.
- Assist the pharmacist in filling prescriptions items.
- Perform other tasks assigned while working in a fast paced environment.
- Data entry
Education
High school diploma -
Cornerstone Christian Correspondence School
08.2025
Skills
- Senior care
- Data entry
- Restaurant experience
- Insurance Verification
- Front desk
- Upselling
- Retail Sales
- POS
- Sales
- Hospitality
- Cash handling
- Cash register
- Order entry
- Heavy lifting
- Phone etiquette
- Home care
- HIPAA
- Communication skills
- Leadership
- Pharmacy Technician Experience
- Guest services
- Retail sales
- Quality Assurance
- Time Management
- Compounding Medications
- Customer service
- Typing
- Cash Handling
- Data Entry
- Cleaning
- Process improvement and client relationship building
- Order Entry
- Computer Skills
Languages
Spanish - Expert
English - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Instructor
Ascend Transitions Services
08.2025 - Current
Caregiver
Preferred care at home
02.2025 - 08.2025
In Home Expert
Asurion
10.2023 - 12.2024
Pharmacy Technician
CVS Health
08.2022 - 09.2024
Designated Hitter pharmacy technician
Walgreens
10.2021 - 02.2022
DSP/Caregiver
Our Mother's Home
04.2021 - 08.2023
High school diploma -
Cornerstone Christian Correspondence School