Diana Castillo-Frye
Great Falls,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable worker, willing to take on challenges to reach a team goal.
Overview
10
10
years of professional experience
Work History
Deli/Bakery Associate
Walmart
701 Smelter Ave. Great Falls, MT 59404
08.2014 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cashier
McDonald's Restaurant
10th Ave. Great Falls, MT
03.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Cascade High School
Cascade, MT05.2012
Skills
- Food Allergies
- Register Operations
- Monthly Audits
- Customer Engagement
- Preparing Food Items
- Equipment Safety
- Menu Inquiries
- Cleaning and Sanitizing
- Safe Food Handling
- Cleanliness and Sanitation
- Accurate Money Handling
- Food Rotation
- Machinery Upkeep
- Workplace Safety
- Hospitality and Accommodation
- Equipment Use
- POS System Operations
- Health and Safety Standards
- Sweep Floors
- Portion Standards
Additional Information
I am a mother to a beautiful four year old daughter. So I have learned patience, understanding at her level. Anything that you would like to know, you are more than welcome to ask it.
I also have references:
Linda Myre: (406)781-3249
Wendy Colton:(720)635-1272
Danielle Hester: (406)231-0978
Trixie Green: (615)525-0610
My sister, Dulieanna Behlmer, works with you guys and has recommended that I reach out to you guys.
Timeline
Deli/Bakery Associate
Walmart
08.2014 - Current
Cashier
McDonald's Restaurant
03.2014 - 08.2014
High School Diploma -
Cascade High School