Diana Castro
Lawton,OK
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
19
19
years of professional experience
Work History
Team Leader
Target
Lawton, OK
10.2017 - Current
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
Store Manager
McDonald's Restaurant
San Diego , California
04.2010 - 09.2017
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
Groceries/Deli Worker
Albertsons Grocery Store
San Diego
07.2005 - 07.2010
- Kept track of daily sales figures for use in restocking inventory levels.
- Provided input into menu planning decisions based on customer feedback.
- Monitored expiration dates of products to ensure quality control standards were met.
- Performed opening and closing duties such as setting up equipment and closing registers at the end of shifts.
- Ordered supplies as needed to maintain adequate inventory levels.
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
Education
Some College (No Degree) - Liberal Arts and General Studies
Cuyamaca College
El Cajon, CASkills
- Team Supervision
- Work Planning
- Coaching
- Documentation And Reporting
- Shift Scheduling
- Overtime Management
- Cash Handling
- Leadership
- Staff Training
Timeline
Team Leader
Target
10.2017 - Current
Store Manager
McDonald's Restaurant
04.2010 - 09.2017
Groceries/Deli Worker
Albertsons Grocery Store
07.2005 - 07.2010
Some College (No Degree) - Liberal Arts and General Studies
Cuyamaca College