Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Diana Catana

Charlotte,USA

Summary

Results-oriented and highly organized professional with extensive experience in office management within healthcare settings, particularly in pediatric care. Skilled in EHR systems (including Criterions), insurance claim management, and providing exceptional customer support. Proven ability to manage administrative operations, supervise staff, and ensure compliance with healthcare regulations while optimizing office workflows. Fluent in English, Romanian, and Russian, with strong communication and leadership skills to foster cross-cultural interactions and improve patient care. Adept at multitasking, problem-solving, and utilizing Microsoft Office tools to streamline processes and enhance team productivity.

Overview

15
15
years of professional experience

Work History

Office Manager

Ocean Medical PC
04.2021 - 09.2024
  • Oversaw daily operations of a busy pediatric clinic, ensuring smooth front office workflow and patient experience.
  • Supervised administrative staff, managed schedules, conducted training, and supported HR functions.
  • Handled billing processes including insurance claims, patient invoicing, and payment reconciliation.
  • Maintained accurate patient records and ensured compliance with HIPAA and healthcare regulations.
  • Managed office budgets, vendor relationships, supply inventory, and facility maintenance.
  • Served as primary point of contact for internal staff and external service providers.
  • Played a key role in fostering a professional, organized, and child-friendly environment.

Assistant Manager

Ocean Medical PC
01.2018 - 04.2021
  • Played a key leadership role in the daily operation of a pediatric medical office, ensuring seamless coordination between clinical and administrative teams.
  • Monitored workflow and proactively addressed scheduling gaps to maintain efficiency and minimize patient wait times.
  • Acted as a liaison between patients, providers, and insurance companies to ensure clarity in coverage and timely resolution of billing concerns.
  • Responded to patient questions regarding claims, balances, and authorizations with professionalism and empathy.
  • Contributed to office policy development and process improvements that enhanced team productivity and patient satisfaction.
  • Ensured accurate data entry and documentation within electronic health records (EHR) and practice management systems.
  • Supported office audits and compliance efforts by maintaining up-to-date records and overseeing proper billing protocols.
  • Assisted in onboarding and training new administrative staff, reinforcing a collaborative and patient-focused workplace culture.

Telecommunication engineer

Moldtelecom
12.2010 - 03.2016
  • As a Telecommunication Engineer primarily focused on billing support, responsibilities included managing billing systems, troubleshooting invoicing errors, and ensuring accurate customer billing
  • Additionally, provided client support by assisting with billing inquiries, resolving payment discrepancies

Office manager

Antis Media
03.2010 - 12.2010
  • As Office Manager at Antis Media, responsibilities included overseeing administrative tasks, managing office supplies and equipment, coordinating meetings and appointments, and maintaining office efficiency
  • Additionally, handled payroll processing, assisted with HR functions, and supported staff with various administrative needs

Education

Bachelor of Arts - Foreign Languages

State University of Moldova
05.2009

Skills

  • Criterions EHR & Practice Management: Proficient in using Criterions for patient registration, scheduling, charting, billing, and claim submission
  • Insurance Claim Management: Experienced in submitting claims to various insurance providers (Medicaid, Medicare, and commercial plans) based on patient coverage, and following up on denials or outstanding balances
  • Team Collaboration: Worked closely with clinical and administrative staff to ensure seamless patient care and office coordination
  • Time Management: Efficient in handling high patient volumes while maintaining timely and organized workflows
  • Leadership: Supervised administrative team and supported training efforts for staff onboarding and system usage
  • Problem Solving: Skilled at identifying and resolving billing discrepancies, insurance issues, and front desk challenges
  • Microsoft Office Suite: Advanced user of Word, Excel, and PowerPoint for reports, training materials, and presentations
  • Creativity & Workflow Optimization: Contributed to process improvements that enhanced office efficiency and patient experience
  • Fast Learner: Quickly adapted to new tools, including EHR systems, insurance portals, and administrative procedures
  • Multitasking: Managed simultaneous priorities including front-desk responsibilities, billing support, and team coordination
  • Customer Support: Delivered patient-focused service with professionalism, empathy, and attention to detail
  • Computer & Technical Skills: Experienced with healthcare software platforms including Criterions, clearinghouses, and insurance portals

Personal Information

Citizenship: US Citizen

Timeline

Office Manager

Ocean Medical PC
04.2021 - 09.2024

Assistant Manager

Ocean Medical PC
01.2018 - 04.2021

Telecommunication engineer

Moldtelecom
12.2010 - 03.2016

Office manager

Antis Media
03.2010 - 12.2010

Bachelor of Arts - Foreign Languages

State University of Moldova

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Diana Catana