Summary
Overview
Work History
Education
Skills
Timeline

Diana Cavaness

Princeton,NJ

Summary

Experienced Quality Assurance Analyst skilled in implementing testing methodologies to identify gaps and provide valuable recommendations for process enhancements. Demonstrates exceptional analytical and programming skills in documenting and troubleshooting errors. Possesses advanced proficiency in test case management and defect tracking tools, ensuring seamless support for test processes.

Overview

11
11
years of professional experience

Work History

QA Test Engineer

Blue Cross Blue Shield of NJ
01.2018 - Current
  • Developed and executed comprehensive test plans, test cases, and scripts for web and mobile applications, ensuring alignment with functional specifications and user requirements; achieved an increase in defect detection efficiency.
  • Specialized in testing EPIC and EMR systems, Online catalog, members portals, business applications bringing expertise in healthcare-specific software testing.
  • Championed continuous process improvement, staying informed about industry trends and best practices, which led to a 15% enhancement in testing methodologies and team productivity.
  • Facilitated seamless collaboration between onshore and offshore teams to enhance communication efficiency and increase productivity by 20%.
  • Established and maintained robust B2B relationships with Program Managers, Healthcare Providers, and Pharmacy Networks, playing a pivotal role as a liaison articulating and implementing clinical and operational standards, directly contributing to refining service delivery and client outcomes.
  • Designed and executed extensive test plans and test cases during functional and user acceptance testing phases.
  • Adhered to agile methodologies in a fast-paced development environment, delivering high-quality software releases with an accelerated time to market.
  • Utilize SQL for comprehensive database testing, ensuring data integrity and system performance.
  • Maintained and managed bug tracking systems and project documentation, including test plans, test cases, and defect reports to facilitate knowledge transfer among team members.
  • Identified anomalies, investigated, and filed clear and detailed bug reports; assist in correct escalation of bugs with peers and management as needed. Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Led regression testing efforts, identifying and documenting defects using defect management tools, contributing to a decrease in post-release issues.
  • Promoted a culture of continuous improvement within the team through regular feedback sessions and knowledge-sharing initiatives.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Software QA Analyst

OptumHealth
09.2013 - 12.2017
  • Collaborated with developers, business analysts, and project managers to refine software functionalities, leading to a 10% improvement in product quality.
  • Managed defect documentation, triage, and resolution processes in Jira, leading to an improvement in defect resolution time and fostering better collaboration with developers.
  • Maintained up-to-date knowledge on industry trends and advancements in manual QA methodologies.
  • Improved business processes through careful analysis of user requirements and translating them into functional test cases.
  • Minimized release delays by prioritizing critical bugs and working closely with developers to address them swiftly.
  • Adhered to company policies regarding data privacy, security protocols while testing systems and applications.
  • Mitigated risks by proactively identifying potential issues during early stages of development and recommending appropriate solutions.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Contributed to successful project deliveries, adhering strictly to deadlines while maintaining high-quality standards in testing.
  • Facilitated stakeholder engagement through bi-weekly status meetings and quarterly planning sessions to ensure transparency and alignment.
  • Reduced software errors with comprehensive test case creation and execution.
  • Collaborated with developers, business analysts, and project managers to refine software functionalities, leading to a 10% improvement in product quality.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Advised developers on problems with databases, performance and other issues.

Education

Bachelor of Science - Health Informations Management

Rutgers University, Newark, NJ
06-2025

Associate of Science - Health Sciences

Essex County College, Newark, NJ
06-2024

Skills

  • MySQL
  • API
  • Agile Scrum Methodology
  • Postman
  • Jira
  • Confluence
  • End To End Testing
  • Exploratory Testing
  • Regression Testing
  • Database Validation and Verification
  • Selenium
  • Jenkins
  • Mobile Application Testing
  • Katalon Studio
  • Zephyr
  • Browserstack
  • Software development methodologies
  • SDLC, STLC
  • UI and compatibility testing
  • Functional requirements
  • Performance testing
  • Defect and bug tracking
  • Test planning

Timeline

QA Test Engineer - Blue Cross Blue Shield of NJ
01.2018 - Current
Software QA Analyst - OptumHealth
09.2013 - 12.2017
Rutgers University - Bachelor of Science, Health Informations Management
Essex County College - Associate of Science, Health Sciences

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Diana Cavaness