Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Cerna Espinoza

Austin,Texas

Summary

Driven fast food worker with proven expertise in safe food handling and exceptional customer service, honed at Chick-fil-A and Whataburger. Excelled in a team-oriented environment, significantly enhancing dining experience as evidenced by positive Yelp reviews. Fluent in Spanish, showcasing strong communication and collaboration skills. Demonstrates a keen ability to multitask and maintain high sanitation standards, ensuring customer satisfaction and safety.

Overview

4
4
years of professional experience

Work History

Fast Food Worker

Chick-fil-A
10.2021 - Current
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Fast Food Worker

Whataburger
06.2020 - 09.2021
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Trained newly hired employees on routine tasks and customer service.
  • Made change and returned correct cash and coin to patrons.
  • Processed orders on POS system and accepted cash and charge payments.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Assisted with preparing salads and cold food items.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.

Education

High School Diploma -

Austin High School
Austin, TX
06.2021

Skills

  • Safe Food Handling
  • Customer Service
  • Order Management
  • Restaurant Operations
  • Engaging personality
  • Organized multi-tasker
  • Late-night shift availability
  • Organization and Planning
  • Fast and efficient service worker
  • Fluent in Spanish
  • Cleaning and sanitation
  • Reliable and punctual
  • Organizing Work Stations
  • Complex Problem-Solving
  • Decision-making capabilities
  • Creativity and Innovation
  • Clear Communication
  • Collaboration and Teamwork
  • Following Instructions
  • Flexible Schedule
  • Attention to Detail
  • Safety understanding
  • Goal Setting and Achievement
  • Positive Attitude

Timeline

Fast Food Worker

Chick-fil-A
10.2021 - Current

Fast Food Worker

Whataburger
06.2020 - 09.2021

High School Diploma -

Austin High School

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Diana Cerna Espinoza