Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA CERVANTEZ

Newark,TX

Summary

As a customer service professional, bring valuable experience in addressing and resolving customer issues effectively. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Detail-oriented and highly organized with years of experience maintaining and achieving positive outcomes, Known for strong focus on team collaboration , and supporting . Proficient in data entry, document management, and customer service. Seeking to leverage skills to contribute to the efficient operation of City Of Saginaw as a Police Records Clerk.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TTEC
10.2022 - Current
  • Responded to customer inquiries related to billing, account changes, technical support, and product features in a clear, professional manner.
  • Utilize company CRM system to document customer interactions, ensuring all information is recorded accurately and follows company procedures.
  • Strong understanding of privacy laws and maintaining the confidentiality of sensitive information.
  • Consistently met and exceeded performance benchmarks, including call handle time, customer satisfaction, and issue resolution metrics.
  • Troubleshoot technical problems, process orders, update account information, and assist with returns, exchanges, and refunds.

Shift Manager

Sonics Drive In
08.2020 - Current
  • Supervise and manage a team of [X] employees during assigned shifts, ensuring smooth operations and excellent customer service.
  • Handle customer inquiries, complaints, and special requests in a professional and efficient manner, striving for first-contact resolution.
  • Prepare cash reports and manage cash register operations, ensuring accurate cash handling and secure deposits.
  • Assist with daily opening and closing duties, including cash reconciliation, cleaning, and preparing the restaurant for the next shift.

Education

High School Diploma -

Boswell High School
Saginaw, TX
06-2017

Skills

  • Data Entry & Accuracy: High attention to detail with fast and accurate data entry skills
  • Time Management: Able to handle multiple tasks and prioritize responsibilities efficiently
  • Software Proficiency: Experience with software, Microsoft Office Suite (Word, Excel, Outlook), and document management systems
  • Communication: Excellent written and verbal communication skills for interacting with colleagues and clients
  • Multitasking: Able to manage multiple tasks while maintaining focus and delivering high-quality service
  • Product Knowledge: Quick to learn new products/services and stay up to date with product knowledge to better serve customers

Timeline

Customer Service Representative

TTEC
10.2022 - Current

Shift Manager

Sonics Drive In
08.2020 - Current

High School Diploma -

Boswell High School
DIANA CERVANTEZ