Diana Chamberlain
Mont Belvieu,TX
Summary
Dedicated and results-oriented professional with over a decade of experience in inventory management and service operations. Proven track record of driving operational excellence and maximizing efficiency within fast-paced environments. Skilled in inventory control, strategic planning, and team leadership, with a strong focus on customer satisfaction and organizational profitability. Adept at implementing innovative solutions to optimize inventory processes, streamline service operations, and achieve business objectives. Possess strong communication skills and the ability to build and nurture collaborative relationships across all levels of the organization. Seeking a challenging opportunity to leverage expertise and drive continuous improvement in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Inventory Control Specialist
Houston Freightliner, Western Star
Houston, Texas
04.2019 - Current
- Leveraged over a decade of specialized expertise in inventory management to enhance the accuracy and efficiency of inventory control processes for multiple locations.
- Implemented systematic approaches to updating and maintaining inventory records, ensuring alignment with industry best practices and organizational standards.
- Conducted meticulous counts of materials, equipment, and supplies in stock, utilizing advanced tracking systems to monitor inventory levels and minimize discrepancies.
- Analyzed inventory data to identify trends, discrepancies, and areas for improvement, facilitating timely decision-making and proactive inventory management strategies.
- Collaborated with cross-functional teams to reconcile physical counts with computer records, investigating and resolving discrepancies with precision and attention to detail.
- Compiled comprehensive balance, price, and cost reports, providing valuable insights to inform strategic decision-making and optimize resource allocation.
Service Manager
Travel Centers Of America
Beaumont, texas
10.2015 - 04.2019
- Directed and optimized service operations to maximize productivity and customer satisfaction within a high-volume environment, ensuring seamless coordination of maintenance activities for national fleets and owner-operators.
- Oversaw the management of over $2,000,000 worth of shop-specific inventory, implementing strategic inventory control measures to minimize costs and optimize resource allocation.
- Provided expert leadership and mentorship to service writers and technicians, fostering a culture of continuous learning and professional development to enhance team performance and customer service excellence.
- Conducted comprehensive interviews and actively participated in staffing decisions to recruit top-tier talent, ensuring optimal staffing levels to meet operational demands and maintain service quality standards.
- Proactively addressed customer concerns and complaints with professionalism and empathy, resolving issues promptly and effectively to uphold the company's reputation for exceptional customer service.
- Implemented innovative sales strategies and performance metrics to drive revenue growth, consistently exceeding sales targets and contributing to the overall profitability of the service department.
- Maintained rigorous adherence to safety protocols and regulatory compliance standards, ensuring a safe and compliant work environment for employees and customers alike.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX06-1993
Skills
- IBQM Certified Technical Trainer
- TIA- Certified APIWork Safe-
- Environmental Operator Certification Osha-10 Certification
- CPR Certification
- Bilingual
Languages
Spanish
Professional
Timeline
Inventory Control Specialist
Houston Freightliner, Western Star
04.2019 - Current
Service Manager
Travel Centers Of America
10.2015 - 04.2019
High School Diploma -
Travis B Bryan High School
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