Diana Chaparro-Lopez
Las Vegas
Summary
Professional coordinator with proven ability to manage communications and logistics effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multi-line phone systems, scheduling, customer service, and problem-solving. Known for reliability and fostering positive workplace relationships.
Overview
7
7
years of professional experience
Work History
Call Coordinator
Keyes Auto
02.2022 - 05.2023
- Analyzed customer feedback to identify areas for improvement in customer service processes.
- Verified customer account data by reviewing existing records and confirming accuracy of data entered into system.
- Scheduled appointments for callers based on availability of staff members.
Accountant/Title Clerk
Envision Automotive Group
09.2020 - 02.2022
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Receptionist
Centennial Toyota
07.2016 - 08.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV08-2015
Skills
- Proficient in Spanish & English
- Microsoft excel & phone etiquette
- CRM Software
- Answering Questions
- Gathering Information
- Customer Communications
- Goal-Oriented
- Switchboard Operation
- Script adherence
Timeline
Call Coordinator
Keyes Auto
02.2022 - 05.2023
Accountant/Title Clerk
Envision Automotive Group
09.2020 - 02.2022
Receptionist
Centennial Toyota
07.2016 - 08.2020
High School Diploma -
Las Vegas High School
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