Diana Charles
New Haven,Connecticut
Summary
A detail-oriented and customer-focused professional with over 1 year of customer service experience, specializing in front-desk operations and financial transactions. Demonstrated ability in managing high-volume customer interactions, maintaining accurate records, and processing payments. BLS and CPR certified, with strong organizational skills and a dedicated focus on delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stockroom Operations Associate
Kohl’s
Hamden, CT
09.2024 - 01.2025
- Welcome, greet, and thank customers when entering and exiting the store.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed daily opening procedures, including system preparation and workspace organization.
- Handled Amazon returns through efficient label printing for received items.
Processed financial transactions and maintained accurate documentation for returns and inventory. - Demonstrated strong attention to detail through precise record-keeping and data entry.
- Operated multiple electronic systems to manage customer transactions and maintain records, and coordinated with team members to ensure smooth customer flow and efficient operations.
- Completed all tasks in compliance with company policies, procedures, and safety standards, ensuring the highest level of operational efficiency.
Customer Service Representative
Party City
Hamden, CT
08.2022 - 05.2023
- Provided front-desk reception duties, including greeting customers and managing initial interactions.
- Maintained accurate merchandise and pricing information.
- Assisted with tagging, pricing, and stocking of merchandise, supporting a well-organized store environment.
- Processed customer transactions, and maintained organized documentation.
- Demonstrated strong multitasking abilities in a fast-paced environment.
Sales Associate
Walmart
New Haven, CT
10.2021 - 06.2022
- Provided outstanding customer service through constant interaction with customers, ensuring a welcoming atmosphere, and a positive shopping experience.
- Operated computerized register systems for accurate point-of-sale transactions.
- Managed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
Education
Bachelor of Science - Public Health
Goodwin University
Hartford, CT 01-2028
Skills
- Customer service
- Financial handling
- Attention to detail
- Multitasking
- Team collaboration
- Problem-solving
Certification
BLS and CPR Certified, American Heart Association, New Haven, CT
Timeline
Stockroom Operations Associate
Kohl’s
09.2024 - 01.2025
Customer Service Representative
Party City
08.2022 - 05.2023
Sales Associate
Walmart
10.2021 - 06.2022
Bachelor of Science - Public Health
Goodwin University
Similar Profiles
Madeliene SounMadeliene Soun
Sales Associate at KOHL’SSales Associate at KOHL’S
BLERINA AZIZIBLERINA AZIZI
Sales Associate at Kohl’sSales Associate at Kohl’s
Alice MooreAlice Moore
Visual Supervisor/Merchandiser at Kohl’sVisual Supervisor/Merchandiser at Kohl’s
Victoria McDonaldVictoria McDonald
Home and Kids Merchandising Lead Sales Associate at Kohl’sHome and Kids Merchandising Lead Sales Associate at Kohl’s
Jackson StAubynJackson StAubyn
Volunteer at One Love EthiopiaVolunteer at One Love Ethiopia