QuickBooks
DIANA CHAVES
Business Adminstration
Parker,CO
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative and Client Service Manager
XimpleIT
02.2015 - Current
- Automated activities to improve account payables and receivables process, improving company cash flow.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Implemented sales and finance software to company's CRM
- Created finance reports and analyzed them to reduce operating costs
- Facilitated month-end closing processes and journal entries
- Administered bookkeeping functions to generate invoices and handle account payable and receivable
- Provided financial resources to director, resulting in informed decision making and 10% of increase in revenue
- Created and reviewed customer's agreements and analyzed how to increase profitability by creating managed services packages
- Developed strong relationships with clients by understanding their needs and providing solutions tailored to their requirements
- Implemented techniques learned on the HDI certification and improved customer interaction and service
- Collaborated with internal teams to develop strategies for increasing customer satisfaction levels.
Office Manager
Emerald Center - Jewerly
12.2010 - 04.2014
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Recruited, trained, coached and managed a team of retail staff members
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Education
MBA - Business Administration Management of Technology
Colorado Technical University
BBA - International Business
University Jorge Tadeo Lozano
Bogota, Colombia 05.2001 - 05.2010
Skills
Report Generationundefined
Certification
HDI Certification
References
Juan Serna, XimpleIT, IT Director, Current Supervisor, (303) 733-2492, jserna@ximpleit.com
Melissa Armstrong, Controller M-L Holdings Company (786) 52-5342
Software
ConnectWise Manage
Timeline
Administrative and Client Service Manager
XimpleIT
02.2015 - Current
Office Manager
Emerald Center - Jewerly
12.2010 - 04.2014
BBA - International Business
University Jorge Tadeo Lozano
05.2001 - 05.2010
MBA - Business Administration Management of Technology
Colorado Technical University
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