Diana Chavez
Tempe,AZ
Summary
I Desire an opportunity to work for a company where my dedication, hard work, and knowledge can contribute to the company's success and further my growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Representative
The Home Depot Store Support Center
06.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Driver
Tempe Elementary School District #3
07.2017 - 05.2018
- Transport special needs children to and from school, assist with loading and unloading, care for children during transportation
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer service representative
AAA
02.2014 - 11.2016
- Schedule transportation for Arizona residents, handle high volume inbound calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Caregiver
Gulbronsen Family
06.2011 - 05.2013
- Maintain communication with family and healthcare providers, provide patient care and support, perform requested duties
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Various college credits - Basic academic classes -
South Mountain Community College
Guadalupe, Arizona08.2005
High School Diploma -
Marcos De Niza High School
Tempe, Arizona05.1989
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
Certification
CPR/First Aid Certification
Timeline
Customer Care Representative
The Home Depot Store Support Center
06.2018 - Current
Driver
Tempe Elementary School District #3
07.2017 - 05.2018
Customer service representative
AAA
02.2014 - 11.2016
Caregiver
Gulbronsen Family
06.2011 - 05.2013
Various college credits - Basic academic classes -
South Mountain Community College
High School Diploma -
Marcos De Niza High School