Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Chavez

West Orange

Summary

Dedicated and personable customer service professional with nearly 5 years of experience in high-end, fast-paced fine dining environments. Proven ability to deliver exceptional service, build rapport with guests, and anticipate customer needs to create memorable dining experiences. Skilled in multitasking, conflict resolution, and maintaining composure under pressure. Demonstrates strong communication, teamwork, and problem-solving skills, with a commitment to excellence and a keen eye for detail. Passionate about hospitality and consistently recognized for professionalism, efficiency, and a guest-first attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fine Dining Server /FOH Team Member

Crestmont Country Club
08.2023 - Current
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Managed sections for smooth flow of guests and orders.
  • Trained new servers or bussers on fine dining etiquette and company standards, improving overall team performance.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Conducted daily inventory checks to prevent shortages of essential dining and kitchen supplies.
  • Streamlined communication between kitchen and floor staff, ensuring timely delivery of orders and hot food.
  • Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
  • Managed guest reservations and seating arrangements to optimize dining flow and minimize wait times.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
  • Coordinated with event planners on special occasions to ensure seamless service for large groups and parties.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Coffee Packer

Stone Street Coffee Company
10.2020 - 10.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Maintained inventory accuracy, conducting regular stock checks and updating records.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.
  • Placed items into bags, boxes or other containers.
  • Ensured timely shipment of products by meticulously organizing and packing orders.
  • Assembled boxes, cartons and containers to package items.
  • Re-packaged damaged or incorrectly packaged items.
  • Labeled containers, container tags or products.
  • Cleaned and maintained production area and equipment.
  • Weighed packaged items to calculate total weight.
  • Sealed containers and packages with glue, tape or other materials.
  • Secured items for storage or shipment.
  • Utilized adhesive labels and other materials to package items.
  • Counted items to verify accuracy of orders.

Warehouse Worker /Customer Service

IDGU
06.2018 - 06.2020
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Provided excellent customer service, resolving concerns promptly and professionally.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Optimized storage space, rearranging items to better utilize available square footage.

Education

Certificate (ecard) - Heart Saver CPR AED Program

University Hospital
Newark, NJ
06-2024

Diploma - Digital Marketing

Crehana
Online Course
07-2022

Certificate - Life Skills, English, Algebra And Person Finance

BYU Pathway-Connect
Newark, NJ
06-2019

High School Diploma -

Harrison High School
Harrison, NJ
06-2018

Skills

  • POS system operations
  • Strong communication skills
  • Upselling skills
  • Event service
  • Relationship building
  • Patience and empathy
  • Food allergy awareness
  • Teamwork
  • Exceptional customer service

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Fine Dining Server /FOH Team Member

Crestmont Country Club
08.2023 - Current

Coffee Packer

Stone Street Coffee Company
10.2020 - 10.2021

Warehouse Worker /Customer Service

IDGU
06.2018 - 06.2020

Certificate (ecard) - Heart Saver CPR AED Program

University Hospital

Diploma - Digital Marketing

Crehana

Certificate - Life Skills, English, Algebra And Person Finance

BYU Pathway-Connect

High School Diploma -

Harrison High School

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